Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohamed Alkhawaja

London,Ontario

Summary

As a Supervisor at Aerosports Trampoline Parks, I led with strong problem-solving abilities and improved team efficiency. I consistently prioritize customer and team needs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kings Connection Store
09.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Supervisor

Aerosports Trampoline Parks
11.2021 - 01.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Customer Service Representative

Mr.Pretzel
04.2020 - 07.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

BMOS - Finance & Administration

University of Western Ontario
London, ON
05.2001 -

Skills

Customer Service

Active Listening

Product Knowledge

Call Management

Problem-solving abilities

Microsoft Excel

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

Customer Service Representative

Kings Connection Store
09.2024 - Current

Supervisor

Aerosports Trampoline Parks
11.2021 - 01.2023

Customer Service Representative

Mr.Pretzel
04.2020 - 07.2020

BMOS - Finance & Administration

University of Western Ontario
05.2001 -

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Mohamed Alkhawaja