Summary
Overview
Work History
Education
Skills
LNGG
Accomplishments
Timeline
Generic

Mohamed Al Hashidh

Dieppe,Canada

Summary

Dynamic and results-driven retail professional with over 5 years of progressive experience in customer service, sales, and visual merchandising across leading brands including Lululemon, Charm Diamond Centres, and RW&Co. Proven ability to deliver exceptional guest experiences, lead store operations, and drive visual presentation strategies that align with brand identity and business goals. Skilled in inventory management, team coaching, and executing high-impact merchandising plans that increase customer engagement and sales. Recognized for fostering collaborative, inclusive environments and developing high-performing teams. Seeking to bring visual excellence, operational leadership, and a passion for retail innovation to the role of Visual Merchandising Manager at Sport Chek.

Overview

6
6
years of professional experience

Work History

Educator – Sales Associate

Lululemon
01.2023 - Current
  • Deliver exceptional customer service through Lululemon’s guest experience model, actively engage with guests to understand their needs and recommend product solutions, contributing to a positive store culture and repeat business.
  • Execute visual merchandising floor sets by maintaining visual standards, restyling mannequins, folding, sizing, and replenishing inventory to align with promotional themes and seasonal trends.
  • Partner with leadership to support product moves, new launches, and backroom-to-salesfloor transitions while maintaining stock accuracy and presentation.
  • Maintain operational excellence by executing daily opening and closing routines, upholding cash handling procedures, and ensuring compliance with safety and loss prevention policies.
  • Train and mentor new team members on visual merchandising standards, product knowledge, and customer interaction techniques, fostering a high-performing and collaborative environment.
  • Act as a brand ambassador, consistently promoting core values and supporting community engagement initiatives to strengthen customer relationships.
  • Use company tools and reporting (POS systems, restock tracking, and sales KPIs) to inform decision-making on inventory placement and guest engagement strategies.

Sales Consultant

Charm Diamond Centres
02.2025 - Current
  • Deliver exceptional customer service by building strong client relationships and understanding individual needs.
  • Support visual merchandising standards by organizing displays, executing seasonal themes, and maintaining stockroom to sales floor efficiency.
  • Ensure inventory accuracy through daily cycle counts and visual inspections; collaborate with management to maintain appropriate stock levels.
  • Assist in onboarding and training new sales associates on store operations, customer interaction, and promotional strategies.
  • Drive sales growth through upselling and product knowledge while maintaining awareness of key performance indicators and targets.
  • Follow store procedures in cash handling, LP compliance, and opening/closing routines.

Fashion Associate

RW&CO
02.2025 - Current
  • Led the execution of visual merchandising updates according to brand standards, including mannequins, signage, window displays, and planograms.
  • Maintain product flow by ensuring timely processing and movement of merchandise to the salesfloor in alignment with promotions and sell-through trends.
  • Provide an elevated guest experience through one-on-one styling support, encouraging customer confidence in product selection.
  • Collaborate with the management team to execute inventory management processes, annual stock takes, and shrink reduction strategies.
  • Support training and mentoring of new associates with a focus on visual standards, customer interaction, and team collaboration.
  • Play an active role in creating a positive, inclusive, and high-performing work culture through effective communication and leadership support.

Technical Support Specialist (Subject Matter Expert)

Gatestone & Co. Inc. Rogers & Shaw
01.2022 - 01.2023
  • Assisted over 20 customers daily through the telephone or online chat that identified issues and explained solutions to restore network, internet, cable, digital phone, and computer functionality.
  • Enhanced customers’ experiences by promoting and selling the features, advantages, and benefits of products and services.
  • Collaborated with supervisors to escalate and address customer inquiries and technical issues.

Community Safety Ambassador Supervisor

The West Egg Group
01.2021 - 01.2022
  • Coordinated detailed safety projects and deadlines with applicable departments.
  • Monitored building and performed regular patrol to ensure safety and security of premises.
  • Recorded and maintained memo books of daily activities and wrote special occurrence reports.
  • Ensured property rules and regulations, following and escalating cases of non-compliance to the property team.
  • Managed and guided the community safety ambassadors by completing daily field reports.

Business Development Representative Analyst

Amazon
01.2019 - 01.2021
  • Cultivated lasting relationships with vendors and suppliers and leveraged market information to offer quality service.
  • Provided prompt and efficient service to sellers and merchants including the appropriate escalation of vendors’ issues.
  • Sought solutions through logical reasoning and data interpretations and identified trends to appropriate channel including improvement suggestions.
  • Chaired team meetings and drafted training materials.

Education

Master of Business Administration -

Cestar College of Business, Health & Technology
Toronto, Ontario
01.2022

Skills

  • Problem solving
  • Conflict resolution
  • Product and service sales
  • Persuasive communication
  • Interior design
  • Prop sourcing
  • Mannequin styling
  • Retail operations
  • Space planning
  • Fixture selection
  • Market research
  • Seasonal displays
  • Fashion trend analysis
  • Window displays
  • Sales analysis
  • Trend tracking
  • Lighting design
  • Strategy development and refinement
  • Visual merchandising oversight
  • Branding management
  • Store layout design
  • Customer service

LNGG

Language: Fluent English abilities (speaking, reading, and writing)
Full Professional
Tamil
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Full Professional

Accomplishments

  • Mentored over 75 agents and the new hire team providing clarification to the process doubts.
  • Trained over 20 members in four teams and assisted in their performance for service quality, productivity, and first contact resolution.
  • Lead a platform with over 100 international students in Canada that resolved matters including homesickness and cultural shock.
  • Increased the efficiency of the customer handling to 92% by giving a first contact resolution.

Timeline

Sales Consultant

Charm Diamond Centres
02.2025 - Current

Fashion Associate

RW&CO
02.2025 - Current

Educator – Sales Associate

Lululemon
01.2023 - Current

Technical Support Specialist (Subject Matter Expert)

Gatestone & Co. Inc. Rogers & Shaw
01.2022 - 01.2023

Community Safety Ambassador Supervisor

The West Egg Group
01.2021 - 01.2022

Business Development Representative Analyst

Amazon
01.2019 - 01.2021

Master of Business Administration -

Cestar College of Business, Health & Technology

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Mohamed Al Hashidh