Mohamed AL-Kos

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Worked to build relationships with customers and built potential for additional sales.
• Increased sales and customer satisfaction through personalized servicing.
• Engaged customers in social conversations to create pleasant and easy mobile experience.
• Trained and mentored new sales representatives.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

• Helped customers locate products and checked store system for merchandise at other sites.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Helped customers complete purchases, locate items and join reward programs.
• Worked closely with shift manager to solve problems and handle customer concerns
• Used POS system to enter orders, process payments and issue receipts.

• Strategically plated hot meals and salads in aesthetically pleasing arrangements

• Used downtime to prepare ingredients and restock supplies for expected busy periods

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads

• Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements

• Greeted customers at deli counter to fulfill requests and answer questions.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Upsold customers by recommending accessories and promotions to increase revenue.
• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
• Activated both contract and pre-paid wireless phones for over 150 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.