Mohamed Ahmed
Whitby
Summary
Network professional with track record of ensuring reliable and secure network operations. Possesses deep technical knowledge and proactive approach to problem-solving. Known for effective collaboration in team settings and adaptability to evolving technological needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tactical Security Guard
GardaWorld
02.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Tactical Security Guard
GardaWorld
02.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Loss Prevention Officer
Lion Guard Security
12.2023 - 12.2024
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Loss Prevention Officer
Lion Guard Security
12.2023 - 12.2024
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Forklift Operator/Order Picker
Aspect Retail Logistics
05.2024 - 09.2024
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Unloaded and stacked materials by raising and lowering lifting devices.
Forklift Operator/Order Picker
Aspect Retail Logistics
05.2024 - 09.2024
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Unloaded and stacked materials by raising and lowering lifting devices.
Loss Prevention Officer
Wincon Security
01.2023 - 12.2023
- Observed video surveillance systems for prompt emergency response.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
Loss Prevention Officer
Wincon Security
01.2023 - 12.2023
- Observed video surveillance systems for prompt emergency response.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
Concierge
Paragon Security
08.2022 - 11.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Concierge
Paragon Security
08.2022 - 11.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Concierge
Elite Residential Concierge Services Inc.
06.2022 - 08.2022
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Provided language translation services as needed, easing communication barriers for international guests.
Concierge
Elite Residential Concierge Services Inc.
06.2022 - 08.2022
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Provided language translation services as needed, easing communication barriers for international guests.
Security Guard
Legacy Protection Services
01.2022 - 06.2022
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Security Guard
Legacy Protection Services
01.2022 - 06.2022
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Labourer & Order Picker
Sword Security
07.2021 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Labourer & Order Picker
Sword Security
07.2021 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Material Handler
VPC Group Inc.
02.2021 - 07.2021
- Feeding material to machine.
- Packaging Bed In Boxes.
- Handling various machine and equipment.
Material Handler
VPC Group Inc.
02.2021 - 07.2021
- Feeding material to machine.
- Packaging Bed In Boxes.
- Handling various machine and equipment.
Education
College diploma - Computer Networking
NetPlus College of Information Technology
Scarborough, ON04.2025
No diploma - Earth & Atmospheric Science
York University
Toronto, ON01.2015
Secondary School - undefined
Emery C.I.
Toronto, ON06.2013
Secondary School - undefined
Al Ansar International School
06.2010
Skills
- RF Scanner
- Call Center
- Packaging
- Order Picking
- Help Desk
- Tech Support
- Service Desk
- Order Picker
- Shipping & Receiving
- Customer Support
- Load & Unload
- Warehouse Experience
- Pallet Jack
- Warehouse Distribution Experience
- Microsoft Office
Languages
English
Native or Bilingual
Arabic
Professional Working
Personal Information
- Willing To Relocate: Anywhere
- Availability: Willing to relocate: Anywhere, Anywhere
Certification
- Training - October 2021
- Security Guard License - 2021 - Present
Timeline
Tactical Security Guard
GardaWorld
02.2025 - Current
Tactical Security Guard
GardaWorld
02.2025 - Current
Forklift Operator/Order Picker
Aspect Retail Logistics
05.2024 - 09.2024
Forklift Operator/Order Picker
Aspect Retail Logistics
05.2024 - 09.2024
Loss Prevention Officer
Lion Guard Security
12.2023 - 12.2024
Loss Prevention Officer
Lion Guard Security
12.2023 - 12.2024
Loss Prevention Officer
Wincon Security
01.2023 - 12.2023
Loss Prevention Officer
Wincon Security
01.2023 - 12.2023
Concierge
Paragon Security
08.2022 - 11.2022
Concierge
Paragon Security
08.2022 - 11.2022
Concierge
Elite Residential Concierge Services Inc.
06.2022 - 08.2022
Concierge
Elite Residential Concierge Services Inc.
06.2022 - 08.2022
Security Guard
Legacy Protection Services
01.2022 - 06.2022
Security Guard
Legacy Protection Services
01.2022 - 06.2022
Labourer & Order Picker
Sword Security
07.2021 - 12.2021
Labourer & Order Picker
Sword Security
07.2021 - 12.2021
Material Handler
VPC Group Inc.
02.2021 - 07.2021
Material Handler
VPC Group Inc.
02.2021 - 07.2021
No diploma - Earth & Atmospheric Science
York University
Secondary School - undefined
Emery C.I.
Secondary School - undefined
Al Ansar International School
College diploma - Computer Networking
NetPlus College of Information Technology
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