Mohamed Abukar
Toronto,ON
Summary
Strategic-thinking Communications professional adept at writing, editing and shaping copy to meet specific needs, enhance perception and drive change. Decisive and focused with expertise in team leadership, program management and complex problem-solving. Maintains positive media relations and promotes specific messages. Hardworking Communications Director with extensive knowledge of social media strategy. Conducts media interviews to obtain breaking news on diverse issues. Offering 4-year history of effective leadership and communications performance.
Overview
11
11
years of professional experience
Work History
Lead Station Attendant
Air Canada, Lester B. Pearson International Airport
02.2022 - Current
- Maintained clean and orderly work station.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Ensured Cargo freighter manifest was accurate
- managed cargo freight for customers
- Gave synopsis reports to mangement
Client Service Representative
CIBC
01.2017 - 01.2018
- Helped clients manage their accounts and products
- Built relationships with clients
- Assisted with fraudulent activity cases
- Maintained and managed customer files and databases.
- Offered a higher position after contract expired.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Event Planner SSA
Ryerson University
01.2017 - 01.2018
- Managed event expenses
- Confirmed events with program board
- Ensured payments were filed and noted
- Reached out to event sponsors
- Helped manage all social platform accounts.
Administrative Assistant/ Patient communication executive
RSRS
01.2014 - 01.2016
- Assist Patients acquire a copy of their medical documents
- Handled patient inquires
- Handled day to day emails, phone calls, letters
- Ensure patients Canada wide received proper medical documents.
Security Guard Panam/Parapanam Games
Contemporary Security Canada
01.2015
- Patrolled throughout the venue
- Scanned in athletes and spectators
- Wand for security measures
- Assisted Police officers in delicate situations.
Security Guard / Screener
Intelligarde
01.2014 - 01.2016
- Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Customer Service Telephone Interviewer
Access-Research
01.2014 - 01.2015
- Customer Service for TELUS
- Made recommendations for improving the client experience with the company
- Made recommendations for improving the job and job enrichment
- Conducted surveys for a variety of organizations and businesses
- Conducted surveys in the utmost professional manner, according the briefing given.
Sales Associate
Walmart
01.2013 - 01.2014
- Customer Service
- Cashier
- Customer Experience Operative
- General Labor.
Education
Bachelors of Commerce - Applied Business Technology
Ryerson University
Toronto, Ontario07.2022
York Memorial C.I.
Toronto, Ontario06.2014
Skills
- Ability to work independently, in a team setting, and in a fast paced environment
- Resourceful with strong organizational, leadership, interpersonal, and multitasking skills
- Self motivated, energetic, flexible, and responsible individual
- Microsoft Excel
- Verbal and Written Communication
- Ability to actively listen and communicate complex ideas and concepts
- Reliable, confident, hands-on, bright and personable
- Eager to grow and learn new things as I progress
- Highly organized with deadlines and different task at once
Languages
English
Native or Bilingual
References
Available upon request
Timeline
Lead Station Attendant
Air Canada, Lester B. Pearson International Airport
02.2022 - Current
Client Service Representative
CIBC
01.2017 - 01.2018
Event Planner SSA
Ryerson University
01.2017 - 01.2018
Security Guard Panam/Parapanam Games
Contemporary Security Canada
01.2015
Administrative Assistant/ Patient communication executive
RSRS
01.2014 - 01.2016
Security Guard / Screener
Intelligarde
01.2014 - 01.2016
Customer Service Telephone Interviewer
Access-Research
01.2014 - 01.2015
Sales Associate
Walmart
01.2013 - 01.2014
Bachelors of Commerce - Applied Business Technology
Ryerson University
York Memorial C.I.
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