MOHAMED ABUBACKER
Toronto,ON
Summary
Driven Supervisor of Operations with a proven track record at Unique Movers, enhancing team productivity and customer satisfaction. Excelled in staff development and training, leveraging strong leadership and Microsoft Office skills. Achieved notable improvements in operational efficiency and conflict resolution, demonstrating a commitment to excellence and a results-driven approach.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
16
16
years of professional experience
Work History
Supervisor of Operations
Unique Movers
Toronto, ON
06.2023 - 05.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
ANDAVAR TILES AND GRANITES
Sales And Marketing Department
INDIAN
05.2014 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Sales Assistant
Paris Group( BALMANI,)Dubai,UAE
UNITED ARAB EMIRATES
02.2008 - 02.2013
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
DIPLOMA IN INFORMATION TECHNOLOGY - Computer Science
MOHAMED SATHAK POLYTECHNIC COLLEGE
TAMILNADU06.2005
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Program Planning
- Team Leadership
- Employee Supervision
- Multitasking and Organization
- Customer Service
- Staff Development and Training
- Microsoft Office
- Documentation and Recordkeeping
- Data Entry
- Documentation and control
- Administrative Management
Languages
English
Limited Working
Hindi
Limited Working
Tamil
Native or Bilingual
Malayalam
Limited Working
Timeline
Supervisor of Operations
Unique Movers
06.2023 - 05.2024
ANDAVAR TILES AND GRANITES
Sales And Marketing Department
05.2014 - 02.2023
Sales Assistant
Paris Group( BALMANI,)Dubai,UAE
02.2008 - 02.2013
DIPLOMA IN INFORMATION TECHNOLOGY - Computer Science
MOHAMED SATHAK POLYTECHNIC COLLEGE