Mohamed Abdous

• Provided technical support for POS systems, resolving software and hardware issues efficiently to minimize downtime

• Configured and customized POS systems to meet specific client requirements across Canada and the U.S

• Tested and deployed software updates, ensuring system compatibility and stability

• Developed and maintained SOPs for troubleshooting and streamlined service delivery

• Delivered first-level technical support for macOS, Linux, and Windows, addressing user-specific issues effectively

• Analyzed sales data and managed reports integrated with POS systems to support business operations

• Managing and resolving reports discrepancies and errors

• Management and correction of badges and customer account balances

• Ensuring the control and all the main cronjobs are running properly per each site and business location

• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Answered and directed incoming calls using multi-line telephone system.
• Performed data entry tasks into various computer systems accurately and promptly.
• Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
• Sorted invoices for accounting department by date stamping and filing by vendor code.
• Verified visitors' identification cards before allowing access to the building.

• Answered customer inquiries via phone, email, and chat.
• Developed strong relationships with customers by providing personalized assistance and support.
• Identified opportunities for upselling additional products or services based on customer needs.
• Resolved customer complaints promptly and efficiently.
• Answered customer inquiries and provided accurate information regarding products and services.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Provided accurate information about products and services to customers.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

• Inspected dining and serving areas for cleanliness and proper setup.
• Managed dining room layout to maximize efficiency of staff members.
• Greeted incoming guests to escort to assigned dining area and present menus.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Coordinated dining room staff workflow to foster prompt and courteous service.
• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
• Assisted servers in seating guests by escorting them to their tables.