Mohamed Abdiwahab Hussein

• Experienced and dependable Security Professional with several years of frontline and site-based experience in commercial and institutional environments
• Proven ability to maintain safety, enforce policies, and manage incidents professionally
• Certified in Google IT Support Professional Certificate and Google AI Essentials, with strong troubleshooting skills in software, hardware, operating systems, and mobile devices
• Successfully optimized and maintained a nonprofit organization's website by improving load speeds, building a workshop landing page, and fixing layout and mobile responsiveness issues
• Strong Written and Verbal communication skills with a proven track record of responding to needs efficiently, including answering 50+ phone calls per day and managing email automation workflows
• Fluent In English, Somali and Arabic, with demonstrated ability to support diverse communities and provide clear, professional communication
• Holds valid Ontario Security Guard License, Emergency First Aid & CPR/AED certification, and Ontario G Driver's License, with strong commitment to accountability, ethical judgement, and professional growth

• Website Optimization & Development Volunteer, Asanty Beauty Foundation, Toronto, ON, 2025-10-01, 2026-03-01, Improved website loading speed on mobile and desktop by optimizing images and removing unused scripts, reducing load time by 40% on mobile devices., Built a fully functional Workshops Landing Page including a custom request form with email automation, streamlining workshop requests for community partners., Fixed layout issues, mobile responsiveness, and navigation menus across the site, improving user experience across all devices., Restored missing design elements including background colors and parallax scrolling effects, enhancing visual appeal and user engagement., Collaborated with site owner to implement feedback and ensure brand consistency, resulting in a professional and cohesive website.
• Youth Leader - Mosque, Toronto, ON, 2016-07-01, Present, Demonstrated leadership and responsibility while supervising youth, ensuring a safe and engaging environment for 20+ participants weekly., Taught religious studies and maintained a safe, respectful, and structured environment, supporting positive youth development and community engagement.

• Asanty Beauty Foundation
• Portfolio Website
• Travel Buddy
• Hifz Program
• Hifz Track

Google IT Support Professional Certificate – Google – April 2026

The Bits and Bytes of Computer Networking – Google – April 2026

Operating Systems and You: Becoming a Power User – Google – April 2026

Introduction to AI – Google – April 2026

• Used Microsoft Excel to develop inventory tracking spreadsheets, reducing data entry time by 20%.
  
  Achieved 100% accuracy by effectively helping with customer service call documentation.
  
  Achieved zero data entry errors by completing daily reporting tasks with accuracy and efficiency.
  
  Supervised team of 5 staff members during evening shifts at West Egg Security.
  
  Collaborated with team of 4 in the development of Asanty Beauty Foundation website.
  
  Author of "Security Best Practices for Frontline Staff," published in internal company newsletter in 2025.
  
  Achieved 40% faster report generation by introducing automated templates for daily incident reporting tasks.
  
  Documented and resolved access control system delays which led to smoother entry processes for 200+ daily visitors.
  
  Resolved product issue through consumer testing, identifying root cause of software lag on mobile devices.

• NPower Canada Alumni
• George Brown College Alumni
• CDI College Alumni