Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Mohamed Abdillahi

Ottawa,ON

Summary

Proactive and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, while being articulate, enthusiastic, and results-oriented. As a motivated young professional, I am committed to personal growth and eager to contribute my best efforts to any organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Service Representative

Costco
Ottawa
06.2022 - Current
  • Effective Member Issue Resolution: Consistently achieved a resolution for member concerns, resolving issues promptly and efficiently.
  • Top Customer Satisfaction: Spearheaded initiatives resulting in the team achieving the highest customer satisfaction ratings, consistently exceeding benchmarks by 20%.
  • Promoted to Resolution Team: Recognized for exceptional performance in resolving complex issues, leading to promotion to the resolution team, where I contributed to improving team efficiency by 30%.
  • Exceptional Customer Service: Garnered praise for delivering outstanding service, evidenced by a 95% satisfaction rate among members, surpassing industry standards.

Customer Care Representative

Hyundai Dealership
Ottawa
06.2020 - 05.2022
  • Booking Service: Ensured smooth operations with a 95% booking accuracy rate, meeting SLAs consistently and providing reliable service to customers.
  • Customer Service: Delivered exceptional service with a satisfaction rating of over 90%, addressing inquiries promptly and effectively to ensure high levels of customer satisfaction.
  • Telecommunications Sales: Proactively engaged clients in outbound calls, resulting in a notable 20% increase in quarterly revenue, showcasing a commitment to meeting customer needs and driving business growth.
  • Technical Support: Handled a high volume of technical issues, resolving over 200 per week with a remarkable 98% satisfaction rate, showcasing proficiency and dedication to customer support.

Barista

Starbucks
Ottawa
09.2016 - 07.2018
  • Customer Service Excellence: Delivered exceptional customer service in a fast-paced environment, ensuring patron satisfaction and loyalty.
  • Expert Barista: Mastered the art of crafting premium coffee beverages, consistently meeting and exceeding quality standards.
  • Key Holder Responsibility: Trusted with key holder duties, overseeing opening and closing procedures, ensuring security protocols, and maintaining operational efficiency.
  • Team Leadership: Provided guidance and support to team members, fostering a collaborative work environment and enhancing staff productivity.
  • Problem Resolution: Demonstrated proficiency in resolving customer issues promptly and effectively, preserving customer satisfaction and loyalty.

Education

Associate of Arts - Culinary Management

Algonquin College
Ottawa, ON
09-2022

High School Diploma -

Gisele Lalonde
Ottawa, ON
06-2020

Air Cadet 51 Squadron
Ottawa, ON
02-2018

Skills

  • Product Sales
  • Mastery in upselling
  • Dispute Resolution
  • Fluent in English, French & Somali
  • Flexibility
  • Creative, ambitious, reliable
  • Proven ability to work individually, without supervision & in a team
  • Strong oral communicator, very organized & fast learner
  • Proficient in using Microsoft Office programs such as Word, PowerPoint & Excel
  • Excellent Customer service
  • Data analyst
  • Database Management

Languages

English
Full Professional
French
Native/ Bilingual

Certification

  • First aid/CPR level C
  • CORE Certification
  • Accessibility of Ontarians with disabilities Act (AODA)
  • Advance Leadership training
  • Completed police record check
  • Allergens
  • Smart serve

Accomplishments

  • Marriott Internationals Spirit to Serve Level 1 Award
  • Smart Serve Ontario Award
  • 2 time gold medalist in JV basketball team
  • Silver in Soccer Team/ 3 Man of the match awards
  • Hyundai dealership Employee of the month
  • 5th Place in RAFAC drill competition
  • Les Toques Blanches Scholarship
  • Greg Vontobel Award

Timeline

Member Service Representative

Costco
06.2022 - Current

Customer Care Representative

Hyundai Dealership
06.2020 - 05.2022

Barista

Starbucks
09.2016 - 07.2018

Associate of Arts - Culinary Management

Algonquin College

High School Diploma -

Gisele Lalonde

Air Cadet 51 Squadron

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Mohamed Abdillahi