MOHAMED ABDILLAH
Toronto,Ontario
Summary
Proactive and detail-oriented Community Centre Property Administrator with over 10 years of experience in facility management, safety inspections, and team supervision. Skilled in identifying building activity issues, performing minor repairs, and maintaining a safe and clean environment. Focused Loss Prevention Officer coordinates effectively with three years and other security personnel to reduce losses. Highly familiar with signs and behaviors indicating attempted theft. Skilled in providing measured responses to developing situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Facility Attendant
SALAHEDDIN COMMUNITY CENTRE
Toronto, Ontario
01.2013 - Current
- Monitored the community center's premises to ensure the safety and security of visitors and staff
- Served as the first point of contact and oversee daily and evening janitorial staff, summer students, and security personnel
- Patrolled the site on foot to identify unsafe conditions, hazards, security issues, and mechanical problems, ensuring doors are locked and ingress/egress paths are clear
- Performed minor repairs in common areas, including plumbing, painting, and replacing light bulbs and small air filters
- Supported the operation of the Access Control System and provided access for contractors according to operational plans
- Monitored CCTV systems for equipment failures and provide after-hours access for visitors and community groups
- Disarm and arm security systems and closely monitor building usage to maintain security.
- Performed minor repairs on facility equipment such as replacing light bulbs or repairing plumbing fixtures.
Travel Consultant
STC TRAVEL
Toronto, Ontario
01.2009 - Current
- Worked independently and professionally in managing and providing travel services by email and phone
- Competently responded to customer inquiries via phone, email, or chat in a timely and professional manner, resolving at least 90% of inquiries on the first contact
- Displayed a strong ability in managing a daily average of 40+ incoming customer service tickets, prioritizing urgent issues and escalating complex inquiries to senior team members as needed to ensure appropriate client satisfaction
- Assisted passengers with inquiries regarding their airline's tickets and destinations, ensuring a thorough understanding and customer satisfaction
- Handled reservation-related tasks efficiently, including new bookings, changes, cancellations, and fee collection, maintaining accuracy and attention to detail
- Offered the best travel packages with regard to routing and payment options
- Handled reservation-related tasks efficiently, including new bookings, changes.
Loss Prevention Officer
LOSS PREVENTION GROUP INC
Edmonton, Alberta
06.2005 - 12.2007
- Detection and apprehension of persons committing criminal offences against clients
- Responsible for the prompt and accurate completion of loss prevention reports
- Conducted investigations relating to known losses
- Conducted safety inspections and communicated hazards to Management
- Took an active role in identifying all forms of loss, motivating shortage control involvement and helping to identify creative shortage control solutions
- Utilized CCTV equipment
- Communicated and worked with law enforcement and criminal justice personnel
- Ensured training standards for associates regarding emergency procedures; robbery, and fire
- Customer-focused approach: relatable and receptive to customer needs.
Education
Facility And Property Management - Property Management
Toronto Metropolitan Universe
01.2027
Bachelors of Arts - Psychology - Psychology
Laurentian University
10-2001
Skills
- Excellent communication
- Interpersonal skills
- Proficiency in using digital tools and systems
- Strong ability to mediate between individuals in continuous situations
- Strong interpersonal skills with the ability to communicate with a diverse set of clients
- Results-oriented individual with a focus on client needs assessment and fulfillment
- Team player with a history collaborating successfully in athletes, business and community
- Responsive to customer needs while maintaining company standards and expectations
- Safety Inspections
- Minor Repairs and Maintenance
- Access Control Operations
- First Aid Training
- Law Enforcement Collaboration
- Theft detection
- Incident Reporting
- CCTV Monitoring
- Detail Oriented
- Surveillance techniques
Volunteer Experience
UNIVERSITY SETTLEMENT, Toronto, Ontario, 01/01/2009, 01/01/2011, Out of the Cold Assistant, Monitored homeless clients entry and departure from dormitory and cafeteria, Served clients meals on a weekly bases, Assisted clients in making plans for employment, education, housing, health care and more, Refer clients to education and training programs to better support them in making important life choices, Assisted residents to establish linkages with mental health/health clinics, vocational, educational, financial, substance abuse prevention, special services, childcare and transportation resources as needed.
References
Available upon request
References
References available upon request.
Timeline
Facility Attendant
SALAHEDDIN COMMUNITY CENTRE
01.2013 - Current
Travel Consultant
STC TRAVEL
01.2009 - Current
Loss Prevention Officer
LOSS PREVENTION GROUP INC
06.2005 - 12.2007
Facility And Property Management - Property Management
Toronto Metropolitan Universe
Bachelors of Arts - Psychology - Psychology
Laurentian University
Similar Profiles
Jonathan ChikJonathan Chik
Volunteer at Richmond City Centre Community CentreVolunteer at Richmond City Centre Community Centre
Nicole Jenkins (She/her)Nicole Jenkins (She/her)
Centre Manager at The Centre-Northern Rivers Community Legal CentreCentre Manager at The Centre-Northern Rivers Community Legal Centre
CAMERON CLARKCAMERON CLARK
CFO at BYRON COMMUNITY CENTRE (COMMUNITY)CFO at BYRON COMMUNITY CENTRE (COMMUNITY)