Mohamed Abdelgalil
Waterloo,Ontario
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director IT Specialist
Saudi Construction Development Company (SCDCO)
2016.06 - 2022.03
- Configuring and troubleshooting SAP (Systems Applications and Products) and solve all problems in software
- Access control system and time an attendance devices & software
- Managing the company's servers and control the Programs and Software Installation
- Troubleshooting and Maintenance of Computers hardware, software and Network, Configuring and troubleshooting Switches, Routers, desktops, laptops, servers and CCTV
Network Support Engineer
Arabian Computer for Information Technology & Communications (ARCOM)
2015.08 - 2016.01
- Works with internal technical personnel and external consultants/vendors in implementing and maintaining LAN/WAN networks and keeps end users informed regarding network issues
- Prepare technical reports or related documentation
- Participate in 24x7 on-call rotation
Network Engineer
Bank Of Khartoum
2015.03 - 2015.04
- Manage and implement Switches and Routers.
- Network design, Network Management and LAN traffic monitoring
- Network Troubleshooting, analysis the network performance.
- Assisted with implementation and support of network monitoring tools
IT Sales Consultant
Optimal Technology Solutions(OTS)
2014.01 - 2014.10
- Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
Helpdesk Support Engineer
DANFODIO for Contracting, Roads & Bridges Co.Ltd
2012.02 - 2013.02
- Configured hardware, devices and software to set up work stations for employees and Install configure optimize and upgrade operating systems (Microsoft, Linux ...ETC).
- Perform preventative maintenance on personal computer and laptops components
IT Assistant
Bank Of Khartoum
2012.11 - 2012.12
- Software installation and deployment
- Maintenance computers and Networks and software licenses and patched applications to stay up-to-date with latest features.
- Helpdesk teams (Remote Desktop Connection)
- Management and monitoring system
- Research, design, plan, configure and implement new security technologies into current operating environment
IT Technician
Rigid For Construction & Investment
2010.10 - 2012.01
- Managed infrastructure installation services including network facilities, Information Assurance, Cable Plant, WAN and BAN/LAN teams and performed design, survey, installation and commissioning of network devices
- Install configure optimize and upgrade operating systems (Microsoft) Technical skills include
Education
Bachelor of Science - Computer Science And Programming
Future University - Khartoum
05.2011
Skills
- Hardware and Software Configuration
- Error Detection
- System Administration
- Hardware Evaluations
- Application support
- Help Desk Support
- Call Center Operations
- System Configuration
- User Support
- Staff education and training
- Videoconferencing
- Report Preparation
Personal Information
- Date of Birth: 11/1985
- Driving License: yes
Learning
Always looking for a new and challenging work which will make best use of exiting skills and experience from engineering, IT and Computer Science for enterprises or organizations. Whilst enabling further personal and professional development. I would like to be professional in programs, Applications and Networks.
Certification
- Oracle OCA (10g)
- Oracle DBA (11g)
- ORACLE Developer (11g)
- ITIL v3 Foundation
- SPSS
- Project Management Professional (PMP)
- Microsoft Certified Systems Engineer (MCSE)
- CompTIA A+ Technician
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
Languages
Arabic (Mother tongue), English (Excellent)
Native or Bilingual
English
Full Professional
Timeline
Director IT Specialist
Saudi Construction Development Company (SCDCO)
2016.06 - 2022.03
Network Support Engineer
Arabian Computer for Information Technology & Communications (ARCOM)
2015.08 - 2016.01
Network Engineer
Bank Of Khartoum
2015.03 - 2015.04
IT Sales Consultant
Optimal Technology Solutions(OTS)
2014.01 - 2014.10
IT Assistant
Bank Of Khartoum
2012.11 - 2012.12
Helpdesk Support Engineer
DANFODIO for Contracting, Roads & Bridges Co.Ltd
2012.02 - 2013.02
IT Technician
Rigid For Construction & Investment
2010.10 - 2012.01
Bachelor of Science - Computer Science And Programming
Future University - Khartoum
- Oracle OCA (10g)
- Oracle DBA (11g)
- ORACLE Developer (11g)
- ITIL v3 Foundation
- SPSS
- Project Management Professional (PMP)
- Microsoft Certified Systems Engineer (MCSE)
- CompTIA A+ Technician
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
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