Mohamed Abbas

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and customer experience.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Performs initial problem solving within given rules/limits & escalates when required.

• Make sales for small and medium businesses (credit cards, personal loans, adp services).
• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• File credit applications (mortgage, personal loans)
• Sell the bank's investments products (mutual funds, saving accounts)
• Open business accounts and file credit application if needed
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.

• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.

• Do appointment to sell and file loan applications such as mortgages and line of credits and savings for my assigned portfolio by making sure to sell the best investments options for my pipeline of 500 clients
• Make 50 calls daily to connect with existing customers to keep up the relationship and for potential new businesses with them
• I was responsible of 12m$ in credit and 3M$ in savings/investments
• Use salesforce to get more prospects.

- Prospect cold or active companies and promote FedEx services and focus on closing.

· Generate and qualify leads to grow revenue for a specific territory with a focus on managing the full sales cycle, from initial contact through successful close.

· Account management with an outcome of increased customer satisfaction and an increase in retention and account growth

· Develop and execute formal presentations that are tailored to meet my potential/existing customers' needs.

· negotiate contracts, conduct sales presentations and calls, recruit clients, and walk new and existing clients through purchasing processes. Business to business (B2B) environment

- Use tools such as Linkedin, salesforces (Isell), ZoomInfo to research and prospect

- Manage a portfolio worth 5M$