Mohamadou Ahmed Diallo
Gatineau,QC
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably with Association AL YATIMA. Excelled in enhancing customer satisfaction and loyalty, demonstrated through proficient data entry and exceptional interpersonal skills. Proven track record in fostering team collaboration and significantly reducing customer complaints.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Association AL YATIMA
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Retail Sales and Customer Service Manager
Ultramar
04.2022 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Certificate Of Technical Studies - Agricultural Practices
Collège La Cité
Ottawa, ON04.2024
Bachelor Of Administration - Commerce & Marketing
Académie De Sherbrooke
Casablanca, Morocco06.2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Database entry
- Scheduling and calendar management
- Appointment scheduling
- Microsoft PowerPoint
- Internet research
- Mail management
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Administrative Assistant
Association AL YATIMA
02.2023 - Current
Retail Sales and Customer Service Manager
Ultramar
04.2022 - 06.2023
Certificate Of Technical Studies - Agricultural Practices
Collège La Cité
Bachelor Of Administration - Commerce & Marketing
Académie De Sherbrooke
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