Mohamad Shayah
Edmonton
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Bong And Vape Outlet
11.2021 - 03.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Car Sales Associate
Freedom Ford Lincoln
01.2020 - 08.2020
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
High School Diploma -
Cardinal Collins High School Academic Centre
Edmonton, AB06.2020
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Languages
Arabic
Full Professional
Turkish
Professional Working
English
Full Professional
Timeline
Customer Service Manager
Bong And Vape Outlet
11.2021 - 03.2024
Car Sales Associate
Freedom Ford Lincoln
01.2020 - 08.2020
High School Diploma -
Cardinal Collins High School Academic Centre
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