Mohamad Muhsen
Mississauga
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Retention Manager
401 Dixie Nissan
11.2024 - Current
- Developing and implementing strategies to enhance customer satisfaction and retention.
- Guiding clients through lease-end options, ensuring they have access to the best solutions, whether it’s upgrading to a new model or transitioning into vehicle ownership.
- Connecting with customers throughout their ownership journey, addressing their automotive needs, and ensuring they feel supported at every step.
- Collaborating with our sales and service teams to create personalized solutions that meet client needs while supporting dealership goals.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
Sales & Leasing Consultant
401 Dixie Nissan
08.2022 - 11.2024
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Developed repeat business by establishing lasting relationships with customers, while being directly involved in meeting and exceeding expectations, and quickly correcting any issues with sales and delivery.
- Helped customers find right products to suit their needs and ensured satisfaction.
- Executed variety of administrative responsibilities to help smooth transition between browsing, negotiating and purchasing.
- Demonstrated customer service skills to resolve any conflicts within the sales process and provided follow up to ensure customer satisfaction.
- Achieving excellent customer satisfaction rate.
Sales Associate
Anvil Textures
06.2021 - 04.2022
- Sold customers door systems and solutions for various different projects.
- Provided customers with quotations and pricing for different door systems.
- Processed customer orders whether online or over the phone.
- Followed up with customers on pending quotes and orders.
- Reached out to vendors and suppliers to provide accurate ETAs for customers.
Sales Administrator
401 Dixie Infiniti
05.2018 - 05.2019
- Created new profiles for prospects who are interested in buying a new vehicle.
- Answered any incoming inquiries via phone, email, lead gen platforms.
- Scheduled appointments for customers to visit showroom and look at different vehicles.
- Licensed new and preowned vehicles.
Sales Associate
Staples
01.2017 - 02.2018
- Sold customers variety of different printing solutions and services including brands such as Lexmark, HP, Cannon.
- Sold hardware including desktops, monitors, cartridges, keyboards and peripherals.
- Achieved 150% of monthly quota.
- Served as a trusted advisor for customers with small businesses that needed to set up a small office/workspace. Suggested alternate products when main product was not in stock.
Education
Diploma - Business
Humber College
Toronto, ON04.2020
High School Diploma -
Meadowvale Secondary School
Mississauga, ON06.2016
Certificate -
Georgian College
Barrie, ON07.2022
Skills
- Consultative Sales Approach
- Attention to Detail
- Sales Pipeline Development
- Data Entry
- Computer Skills
- Lead Generation
- Effective Scheduling
- Customer Service and Assistance
- Problem-Solving
- Active Listening
- Relationship Development
- Email marketing campaigns
Timeline
Retention Manager
401 Dixie Nissan
11.2024 - Current
Sales & Leasing Consultant
401 Dixie Nissan
08.2022 - 11.2024
Sales Associate
Anvil Textures
06.2021 - 04.2022
Sales Administrator
401 Dixie Infiniti
05.2018 - 05.2019
Sales Associate
Staples
01.2017 - 02.2018
Diploma - Business
Humber College
High School Diploma -
Meadowvale Secondary School
Certificate -
Georgian College
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