Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohamad Muhsen

Mississauga

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

8
8
years of professional experience

Work History

Retention Manager

401 Dixie Nissan
11.2024 - Current
  • Developing and implementing strategies to enhance customer satisfaction and retention.
  • Guiding clients through lease-end options, ensuring they have access to the best solutions, whether it’s upgrading to a new model or transitioning into vehicle ownership.
  • Connecting with customers throughout their ownership journey, addressing their automotive needs, and ensuring they feel supported at every step.
  • Collaborating with our sales and service teams to create personalized solutions that meet client needs while supporting dealership goals.
  • Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.

Sales & Leasing Consultant

401 Dixie Nissan
08.2022 - 11.2024
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed repeat business by establishing lasting relationships with customers, while being directly involved in meeting and exceeding expectations, and quickly correcting any issues with sales and delivery.
  • Helped customers find right products to suit their needs and ensured satisfaction.
  • Executed variety of administrative responsibilities to help smooth transition between browsing, negotiating and purchasing.
  • Demonstrated customer service skills to resolve any conflicts within the sales process and provided follow up to ensure customer satisfaction.
  • Achieving excellent customer satisfaction rate.

Sales Associate

Anvil Textures
06.2021 - 04.2022
  • Sold customers door systems and solutions for various different projects.
  • Provided customers with quotations and pricing for different door systems.
  • Processed customer orders whether online or over the phone.
  • Followed up with customers on pending quotes and orders.
  • Reached out to vendors and suppliers to provide accurate ETAs for customers.

Sales Administrator

401 Dixie Infiniti
05.2018 - 05.2019
  • Created new profiles for prospects who are interested in buying a new vehicle.
  • Answered any incoming inquiries via phone, email, lead gen platforms.
  • Scheduled appointments for customers to visit showroom and look at different vehicles.
  • Licensed new and preowned vehicles.

Sales Associate

Staples
01.2017 - 02.2018
  • Sold customers variety of different printing solutions and services including brands such as Lexmark, HP, Cannon.
  • Sold hardware including desktops, monitors, cartridges, keyboards and peripherals.
  • Achieved 150% of monthly quota.
  • Served as a trusted advisor for customers with small businesses that needed to set up a small office/workspace. Suggested alternate products when main product was not in stock.

Education

Diploma - Business

Humber College
Toronto, ON
04.2020

High School Diploma -

Meadowvale Secondary School
Mississauga, ON
06.2016

Certificate -

Georgian College
Barrie, ON
07.2022

Skills

  • Consultative Sales Approach
  • Attention to Detail
  • Sales Pipeline Development
  • Data Entry
  • Computer Skills
  • Lead Generation
  • Effective Scheduling
  • Customer Service and Assistance
  • Problem-Solving
  • Active Listening
  • Relationship Development
  • Email marketing campaigns

Timeline

Retention Manager

401 Dixie Nissan
11.2024 - Current

Sales & Leasing Consultant

401 Dixie Nissan
08.2022 - 11.2024

Sales Associate

Anvil Textures
06.2021 - 04.2022

Sales Administrator

401 Dixie Infiniti
05.2018 - 05.2019

Sales Associate

Staples
01.2017 - 02.2018

Diploma - Business

Humber College

High School Diploma -

Meadowvale Secondary School

Certificate -

Georgian College

Similar Profiles

CREATE PROFILE
Mohamad Muhsen