Mohamad Majed
Oakville,ON
Summary
Achieved consistent monthly sales targets at SOFMAL by leveraging problem-solving abilities and multi-tasking strength. Excelled in building customer relationships, enhancing team productivity, and contributing to a positive work environment. Demonstrated reliable, punctual behavior, and exceptional listening skills, leading to improved customer retention and increased sales revenue.
Overview
17
17
years of professional experience
Work History
Customer Service, Sales Associate
SOFMAL
Equatorial Guinea
05.2007 - 05.2024
- Built relationships with customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns, and providing a welcoming environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Using effective analytical skills.
- Strong verbal communication skills. Since I am fluent in my languages.
- Participated in team meetings and training sessions regularly for continuous professional development within the industry.
Education
Bachelor Of Science - Management Information System
AUST (American University Of Science & Technology)
Beyrouth , Lebanon 02.2007
Skills
- Problem-Solving
- Reliable and punctual
- Listening Skills
- Multi-tasking strength
Languages
English, French, Spanish and Arabic
Native or Bilingual
Timeline
Customer Service, Sales Associate
SOFMAL
05.2007 - 05.2024
Bachelor Of Science - Management Information System
AUST (American University Of Science & Technology)