Mohamad Maita
London,ON
Summary
Dynamic and dedicated cashier with proven customer service excellence at The Shish Shawarma and Grill. Skilled in payment processing and issue resolution, I enhanced customer loyalty and streamlined transactions, contributing to a significant decrease in queue times. Known for my integrity and ability to foster positive relationships, I thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cashier
The Shish Shawarma and Grill
London, ON
06.2024 - 02.2026
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and cashier station.
- Assisted customers with menu inquiries, providing exceptional service to enhance dining experience.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced shopping experience, provided product information and location assistance.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Increased sales of promotional items by informing customers about current offers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved efficiency, organized checkout area for optimal workflow.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
High School Diploma - Grade 12
Regina Mundi
London, Ontario06.2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Time management skills
- Customer service excellence
- Order taking
- Payment processing
- Product restocking
- Issue resolution
- POS systems
- ID verification
- Credit card processing
- Sales transactions
- Credit and cash transactions
- Receipt handling
- Problem-solving
- Honest and dependable
Languages
English
Full Professional
Timeline
Cashier
The Shish Shawarma and Grill
06.2024 - 02.2026
High School Diploma - Grade 12
Regina Mundi