Mohamad Khanafer

Job Description

Coined as the Global Technical Expert for all things Product/APIs by the Executive Leadership team, my responsibilities include strategic partnership growth, product roadmap design/delivery and leadership. I lead three scrum teams (~30 developers) and am responsible for 7 offerings focused on SSO and RESTful API endpoints. In the past year, my product lines have generated millions in recurring, sticky revenue and we've managed to 3X revenue year of year through aggressive customer empathy and acquisition.

Strategic Partnership and Customer Acquisition

• Established key relationships with global accounting firms such as PwC, KPMG and EY as well as global banks such as JPMC, Goldman Sachs and Barclays
• Expanded product lines into Europe, MENA, APAC and LATAM with aggressive growth in North America
• Consulted on potential mergers and acquisition in emerging markets to Senior/Executive Leadership
• Created and reported on key growth metrics during quarterly updates with focusing on customer acquisition and sticky and recurring revenue, all using PowerBI
• Integrated with 70+ customer APIs leading efforts from sales demo to Production across all markets
• Defined pricing strategy and entire customer journey from Marketing to long term Support/Professional Services
• Represented Thomson Reuters in webinars, conferences, and on-site customer meetings

Technology and Roadmap Design/Delivery

• Designed and delivered on 18-month roadmap with help of 3 highly skilled Scrum teams, highlights include:
• Scalable cloud API product using microservice architecture in AWS using RabbitMQ and GraphQL
• New offering to market allowing us to eat competitor marketshare
• SDK and improved documentation for customers, Migration from SFTP and SOAP to fully RESTful web services
• Implementation of API gateway, Load testing and system monitoring for peak usage
• Collaborated closely with senior technology leaders including Architecture, Lead Engineers, Technology leadership, ITOPs/Devops and Security
• Technologies include: RabbitMQ, C#, AWS, On Prem, Single Sign On, CIAM, DataDog, PowerBI, SFTP and REST APIs

Leadership and Process Improvement

• Became the go to person for my subject matter expertise in business strategy, product, technology, support and sales
• Built and trained Customer Support and Professional services team of 5 team members
• Onboarded new team members including developers and other product managers
• Designed full curriculum including 10+ hours of video content to improve Sales process

Feature Design, Demo and Releases

• Executed full feature releases, including migrations and new features to market
• Kept all key stakeholders informed and involved for big releases that required marketing, sales, support and BizOps involvement
• Provided demos for all key stakeholders throughout the software development cycle to ensure expected outcome
• Designed features from ideation, frame working, customer feedback and engineering design
• Mapped out platform features and associated user journeys and evaluated features with respect to each persona
• Restructured several features, fine tuning based on data and changes in business goals

Internal/External Customer Relationships and Business Processes

• Collaborated extensively with Executive, Support, Operations, Engineering, Marketing and Content
• Established Now, Next, Later Product backlog to manage internal requests, defects, and hotfixes
• Wrote and filmed multiple Loom instructional videos in collaboration with Support team
• Conducted internal and external user interviews to understand cross-departmental business processes, business functions, expectations, and key software requirements
• Provided the voice of the customer for numerous features in production
• Managed long term client relationship with Sales team
• Facilitated technical conversations between development teams to create 1-way/2-way API integrations between B2B systems
• Established business processes to facilitate Product development and cross functional collaboration, including product roadmap
• Created product development process from ideation to development to customer and back
• Participated in Scrum artifacts and events such as Product Backlog Grooming, Sprint Planning, Sprint Retro, Sprint Standups
• Designed Experimentation documentation to track and monitor success of MVP before committing for development
• Constructed user story diagrams and groomed backlog with other tech executives

Product data analysis and roadmap development

• Identified and calculated Key SaaS Metrics using Metabase, SQL, Excel and Python and developed dashboards for product as a whole and for subdomains of the product based on revenue lines and key business objectives
• Developed and maintained product roadmap on a quarterly basis with Executive team
  

• Founded and led two products focused on the Fintech and Health & Fitness industry
• FinTech Product Achievements: Established an automated experimentation platform, enabling efficient testing of ideas
• Implemented Agile methodology for effective project management
• Designed microservices architecture and user story diagrams
• Developed a basic MVP and conducted market viability assessments
• Managed project costs under $500 while maintaining long-term feasibility analysis
• Health and Fitness Product Achievements: Created a tech and multimedia pipeline for MVP testing and feature iteration
• Developed a web app MVP using JavaScript, Python, CSS, and WordPress
• Integrated product with various APIs including Google OAuth2, Google Firestore, Github and Google Fitness
• Both projects demonstrate strong leadership, technical proficiency, and strategic thinking in navigating challenges and optimizing resources for success.

• Studied federal framework on air emission regulations
• Collected information from different departments for consideration during analysis
• Conducted exploratory data analysis to determine air emission thresholds and performance indicators
• Grouped, sorted and filtered multiple projects into categories-based facility properties
• Generated visual infographics of data analysis such heat maps, Pivot Charts, boxplots and bar graphs
• Presented findings and recommendations to the Assistant Deputy Minister
• Consulted with the Assistant and Associate Deputy Minister on changes to the department through my work with the youth council.

• Used Excel/VBA to expedite note taking process and achieve 90th percentile results
• Created a tool to transform collections into data acquisition by generating actionable stats
• Provided team(s) with various business solution products to improve reporting
• Analyzed daily statistic reports to improve personal reports and meet financial targets
• Contacted customers to inquire about outstanding payments on credit products such as car loans, mortgages, credit cards and lines of credits
• Negotiated arrangements based on customer's reasons for arrears
• Developed payment plans and settlements that prioritized bank finances and avoided further action (e.g
• Legal) on the client
• Ensured customer retention despite delinquency using professional communication etiquette
• Selected as acting supervisor multiple times to assist agents.

• Designed and implemented a new digital filing structure
• Facilitated workflow by creating a SharePoint site
• Implemented features such as overlaid calendars, dynamic task tracking lists, dynamic document library, Wikis and Gantt charts on the site
• Implemented project management skills to meet site and filing structure deadlines to improve and automate workflows
• Ensured proper UI/UX to accommodate for older age group based on the 3-click rule
• Transitioned to Policy Analyst while still managing this project.

• Gave students study skills essential to excel in the following classes: Elementary Principles of Chemical Engineering, Engineering Computation, Calculus I & II and Linear Algebra
• Organized final exam review sessions
• Provided students with time and stress management skills
• Counseled overwhelmed first year students
• Used social media as a means to promote the Mentoring Center
• Consulted with supervisors on the direction of the Center and future plans.

• Prepared sites for migration from SharePoint 2010 to SharePoint 2016
• Assisted with UX and UI design of collaborative sites
• Conducted working groups with stakeholders to determine technological needs and requirements
• Consulted with management on project planning and direction
• Planned events with the Student Network at Environment Canada.

• Published scientific paper
• Performed extensive literature reviews on topics such as adsorption, membrane formation, energy storage, fuel cells and electric double layer capacitance
• Designed an experimental process on the production of high surface area activated carbons from a lignocellulosic precursor (pistachio shells) while taking into account budgetary concerns
• Performed ion exchanges on clinoptilite using silver nitrate and cesium chloride
• Analyzed experimental data and design using program applications such as Excel, LabVIEW and Visio
• Added information to multiple literary works to the graduate students present
• Conducted data analysis on isotherms generated using numerical methods
• Contributed to various safety applications in the lab such as leak checks, gas tank storage and fume hood protection.