Mohamad Hatoum
Windsor,ON
Summary
Results-driven Sales Associate with a proven track record of exceeding sales targets and delivering exceptional customer service. Possessing a strong understanding of product knowledge and a keen ability to establish rapport with customers, resulting in increased customer loyalty and repeat business. Adept at utilizing effective sales techniques to drive revenue growth and contribute to the overall success of the team. Seeking an opportunity to leverage my skills and contribute to a dynamic sales team in a challenging and rewarding environment.
Overview
34
34
years of professional experience
Work History
Management and Sales Positions
The Source (Bell) Electronics
09.1989 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Financial Services Representative
TD Bank Financial Group
06.1997 - 05.2003
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
Bachelor of Science - Computer And Information Systems
Florida Institute of Technology
Melbourne, Florida04.1988
Skills
1 Customer Service
- Decades of experience in provide excellent customer service
- Strong commitment to ensuring customer satisfaction and handling customer inquiries/concerns
2 Communication:
- Exceptional verbal and written communication skills
- Ability to communicate effectively with diverse customers
3 Product Knowledge:
- In-depth knowledge of products and services
- Ability to explain features and benefits of numerous products/services to customers
4 Sales Techniques:
- Proven track record of meeting or exceeding sales targets
- Experience with various sales techniques, such as up selling and cross-selling
5 Adaptability:
- Flexibility to adapt to different situations and customer needs
- Ability to thrive in a fast-paced and dynamic retail environment with openness to learning/implementing new sales strategies
6 Problem-Solving:
- Strong problem-solving skills to address customer issues
- Ability to handle unexpected challenges and find effective solutions
7 Technical Proficiency:
- Familiarity with point-of-sale (POS) systems, order processing, and inventory tracking
- Competence in using technology for sales presentations and transactions
8 Networking:
- Skills in building a network of potential customers
- Comfortable engaging with people and creating new leads
Timeline
Financial Services Representative
TD Bank Financial Group
06.1997 - 05.2003
Management and Sales Positions
The Source (Bell) Electronics
09.1989 - Current
Bachelor of Science - Computer And Information Systems
Florida Institute of Technology
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