Open To Work
Mohamad El Kharfan
Operations
Dartmouth,NS
Work Preference
Summary
Results-driven Operations and Business Development Leader with more than 15 years of progressive leadership experience in hospitality, catering operations, logistics, customer service, and multi-unit management. Proven ability to lead teams, strengthen customer relationships, improve operational performance, and deliver exceptional service standards in fast-paced environments.
Recognized for developing people, implementing operational improvements, managing cross-functional teams, and maintaining strong relationships with customers, suppliers, and stakeholders. Experienced in workforce planning, operational leadership, employee coaching, logistics coordination, customer service excellence, and business development.
A proactive leader with a hands-on management style, committed to continuous improvement, operational excellence, and creating positive customer experiences while supporting long-term business growth.
Overview
3
3
Languages
1
1
Certification
20
20
years of professional experience
Work History
Catering Operations & Training Manager | Logistics
Advanced Food Company
Saudi Arabia, Riyadh
02.2024 - 06.2026
- Led daily catering operations across multiple client locations while maintaining high standards of service quality, operational efficiency, and customer satisfaction.
- Directed logistics operations, including transportation planning, fleet coordination, routing, and workforce deployment to ensure smooth day-to-day operations.
- Designed and delivered operational training programs for managers, supervisors, and frontline employees to strengthen performance and service consistency.
- Developed and implemented Standard Operating Procedures (SOPs) to improve workflow, operational consistency, and compliance with company standards.
- Managed procurement activities, supplier relationships, inventory control, and workforce planning to support uninterrupted business operations.
- Ensured compliance with HACCP, food safety regulations, sanitation requirements, and company operational policies.
- Built and maintained strong working relationships with clients, suppliers, and internal departments to support business objectives and resolve operational challenges.
- Conducted employee coaching, performance evaluations, recruitment support, and leadership development initiatives.
- Monitored operational performance through KPI analysis and supported continuous improvement initiatives across multiple departments.
- Collaborated with senior management on operational planning, process improvements, and business development opportunities.
Multi-Unit Manager
Advanced Food Company
Saudi Arabia, Riyadh
02.2020 - 02.2024
- Led Restaurant Managers, Supervisors, and operational teams to achieve company objectives and deliver outstanding customer experiences.
- Managed the daily operations of multiple restaurant locations while maintaining consistent operational standards and service excellence.
- Oversaw staffing, scheduling, labour planning, inventory management, and operational coordination across multiple business units.
- Provided leadership, coaching, mentoring, and ongoing support to management teams to strengthen employee engagement and operational performance.
- Worked closely with senior leadership to support business initiatives, operational improvements, and team development.
- Ensured compliance with company policies, food safety standards, workplace procedures, and quality requirements.
- Resolved customer concerns professionally while protecting the company's reputation and maintaining high service standards.
- Supported restaurant openings, operational transitions, and continuous improvement projects.
- Maintained productive relationships with suppliers, internal departments, and business partners.
Service Manager
Mena Al Khalij
Saudi Arabia, Dammam
02.2018 - 02.2020
- Led Restaurant Managers, Supervisors, and operational teams to achieve company objectives and deliver outstanding customer experiences.
- Managed the daily operations of multiple restaurant locations while maintaining consistent operational standards and service excellence.
- Coordinated staffing, scheduling, labour planning, inventory management, and operations across multiple business units.
- Provided leadership, coaching, mentoring, and ongoing support to management teams to strengthen employee engagement and operational performance.
- Resolved customer concerns professionally while protecting the company's reputation and maintaining high service standards.
- Collaborated with senior leadership to align business initiatives with operational improvements and team development.
- Ensured compliance with company policies, food safety standards, workplace procedures, and quality requirements.
- Supported restaurant openings, operational transitions, and continuous improvement projects.
- Cultivated relationships with suppliers, internal departments, and business partners to enhance operational efficiency.
Floor Manager
Sorouh Al Riyadh
Saudi Arabia, Riyadh
02.2013 - 02.2018
- Supervised service teams, fostering exceptional guest experiences through effective training and support.
- Coordinated daily operations between front-of-house and kitchen teams, facilitating timely service and communication.
- Managed front-of-house operations, ensuring smooth service in high-volume restaurant.
- Assisted with employee training, scheduling, and operational planning.
Restaurant Floor Manager
Soixante-Huit Pub & Restaurant
Lebanon, Beirut
01.2011 - 01.2013
- Directed daily floor operations while ensuring efficient service delivery and customer satisfaction.
- Coordinated service staff, ensuring adherence to operational standards during peak service times.
- Facilitated employee training and managed daily operational tasks to enhance service quality.
Customer Service Representative
Kashmeer Pub & Restaurant
Lebanon, Beirut
01.2009 - 01.2011
- Provided outstanding customer service by addressing guest inquiries and fulfilling service requests promptly.
- Provided timely resolution to customer inquiries and complaints.
- Fostered positive customer relationships through clear communication and effective problem resolution.
- Assisted customers with menu selections and special requests.
- Collaborated with kitchen staff to ensure accurate order delivery.
Customer Service Representative
H&M
Lebanon, Beirut
01.2008 - 01.2009
- Upheld professional customer service standards in fast-paced retail environment, ensuring customer satisfaction.
- Resolved customer complaints with empathy and professionalism.
- Guided customers in product selection, providing tailored sales support and resolving service inquiries.
- Processed customer orders efficiently using point-of-sale system.
- Provided customers with detailed menu recommendations based on preferences.
Customer Service Representative
Virgin Megastore
Lebanon, Beirut
01.2006 - 01.2008
- Provided exceptional customer service while facilitating smooth daily retail operations.
- Fostered customer loyalty through effective communication and extensive product knowledge.
- Guided customers in product selection to enhance satisfaction and drive sales.
Education
Bachelor of Arts - Business System Tracks
Arab Open University
Saudi Arabia06-2024
Skills
- Logistics coordination
- Procurement management
- Standard operating procedures
- Operational planning
- KPI analysis
- Process improvement
- Employee training
- Performance evaluation
- Team leadership
- Team development strategies
- Customer relationship management
- Problem solving
Languages
English
Full Professional
Arabic
Full Professional
French
Elementary
Certification
- L3 HACCP (Intermediate HACCP)
- Workplace Hazardous Materials Information System (WHMIS 2015)
- Food Safety Training
Timeline
Catering Operations & Training Manager | Logistics
Advanced Food Company
02.2024 - 06.2026
Multi-Unit Manager
Advanced Food Company
02.2020 - 02.2024
Service Manager
Mena Al Khalij
02.2018 - 02.2020
Floor Manager
Sorouh Al Riyadh
02.2013 - 02.2018
Restaurant Floor Manager
Soixante-Huit Pub & Restaurant
01.2011 - 01.2013
Customer Service Representative
Kashmeer Pub & Restaurant
01.2009 - 01.2011
Customer Service Representative
H&M
01.2008 - 01.2009
Customer Service Representative
Virgin Megastore
01.2006 - 01.2008
Bachelor of Arts - Business System Tracks
Arab Open University