Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohamad El Kadri

Windsor,ON

Summary

Enthusiastic fitness professional skilled at assessing clients' fitness needs and implementing workout plans that meet those needs. Excellent fitness assessment, training equipment usage and appointment scheduling capabilities. Accomplished at supervising a team of professional personal trainers from various backgrounds. Caring and hardworking professional with a motivational and hands-on approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Assertive and focused to adapt to changing circumstances and lead facility operations into the future by capitalizing on emerging demands and development of staff.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

GoodLife Fitness
10.2018 - 04.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained new personnel regarding company operations, policies and services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Contracted Cleaner

GoodLife Fitness
10.2018 - 04.2023
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Provided assistance to other staff members with cleaning of difficult areas.

Personal Trainer/Fitness Manager

GoodLife Fitness
09.2015 - 11.2018
  • Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Trained newly hired employees, offering insight into job duties and providing feedback on work.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Science - Biology And Biochemistry

University of Windsor
Windsor, ON

Skills

  • Employee Mentorship and Development
  • Customer Relations
  • Sales and Upselling
  • Training and Development Skills

Certification

  • Henselman Certified Trainer
  • Can-Fit Pro
  • Precision Nutrition Level 1
  • CPR

Timeline

Customer Service Specialist

GoodLife Fitness
10.2018 - 04.2023

Contracted Cleaner

GoodLife Fitness
10.2018 - 04.2023

Personal Trainer/Fitness Manager

GoodLife Fitness
09.2015 - 11.2018

Bachelor of Science - Biology And Biochemistry

University of Windsor

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Mohamad El Kadri