Mohamad Barakat
Calgary,AB
Work Preference
Summary
Dynamic professional with extensive experience at Gap Inc., excelling in talent operations and employee engagement. Proven ability to enhance customer satisfaction through effective coaching and conflict resolution. Proficient in MS Applications and skilled in developing training programs that drive performance improvement and retention. Committed to fostering a high-performance culture.
Overview
12
12
years of professional experience
Work History
Assistant Manager Talent Operations
Gap Inc
Calgary, Alberta
04.2025 - Current
- Coordinated team schedules to ensure optimal staffing levels and operational efficiency.
- Managed inventory systems to track stock levels and streamline supply orders.
- Facilitated team meetings to discuss project updates and address concerns.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Assistant Manager - Talent Management
Bath & Body Works
Calgary, Alberta
07.2024 - 04.2025
- Developed talent acquisition strategies to enhance employee engagement and retention.
- Coordinated training programs to support staff development and performance improvement.
- Managed employee onboarding processes to ensure smooth transitions and integration.
- Facilitated performance reviews to provide constructive feedback and set goals.
- Collaborated with leadership to align talent management initiatives with business objectives.
People and Culture Leader
Gap
Calgary, Alberta
04.2021 - 05.2024
- Coached 78 sales associates on product specifications, sales incentives, and selling techniques, boosting customer satisfaction ratings.
- Developed work schedules accommodating business demands and vacation requests.
- Conducted interviews, hired, and trained staff associates to ensure compliance with company policies.
- Regularly met or surpassed business targets of $100K through employee engagement and strategic planning.
- Facilitated prompt resolution of serious issues by expediting concerns to management.
Clients Specialist
Cash Money
Calgary, Alberta
05.2020 - 12.2021
- Ensured a positive and professional client service experience.
- Managed client inquiries via phone, email, online, or in person.
- Directed client complaints or complex queries to relevant departments in a timely manner.
- Provided clients with technical assistance on products and services.
- Coordinated client account compliance requirements and fraud/money laundering prevention.
Sales Associate/ Merchandiser
Shoppers Drug Mart
Calgary, Alberta
06.2020 - 07.2021
- Meet and exceed key performance objectives including monthly sales goals.
- Ensure that stores, shelves or websites are stocked with the right types and quantities of products.
- Display, arrange, price, and rotate products in store.
- Monitor store inventory based on sales and intake.
- Optimize sales volume and profitability by identifying profitable lines and bestsellers.
Sales Associate/ Stylist
Club Monaco
Calgary, Alberta
05.2018 - 03.2020
- Provided an outstanding customer experience; meeting the needs of our customers by providing solutions that best serves their services and products needs.
- Met and exceeded key performance objectives including monthly sales goals.
- Completed store opening, closing duties and monthly company audits.
- Participated in mandatory regular product and service training to develop knowledge and skills.
Flight Crew Scheduler
Middle East Airlines (MEA)
Beirut, Lebanon
11.2016 - 07.2017
- Prepared and Distributed crew rosters in accordance with flight and duty limitations.
- Maintained flight crew flight and duty time records.
- Arranged crew duty travel and hotel accommodations as required.
- Coordinated with Chief Pilot for the rostering of ground, aircraft or simulator training and checks.
- Assigned scheduled, unscheduled, and standby crew duties.
- Planned simulator, flying and ground training programmes.
- Managed flight crew leave allocation, recruitment, training.
HR Coordinator/Accountant
Souks HR
Jeddah, Saudi Arabia
06.2014 - 08.2016
- Fostered a culture of performance management to maintain job retention strategies.
- Analysed department's training needs and reported Training Analysis progress to management.
- Facilitated training sessions weekly including scheduling, invitations, evaluation feedback reports, material preparation and venue preparation.
- Acted as a resource to management, providing advice on the selection and movement of staff.
- Timely and accurate entry of data ensuring information is complete using an HR applicant tracking system known as COMPAS.
Education
Business Administration Diploma -
Bow Valley College
Calgary, AB01.2020
Human Resources Management Diploma -
American University
Beirut, Lebanon05.2015
Technical Baccalaureate - Business and Computer
CIS College
Beirut, Lebanon06.2012
Skills
- Customer service
- People skills
- Proficiency with computers
- MS Applications
- Intranet
- Spreadsheets
- Accounting software
- PeopleSoft
- Documenting reports
- Documenting policies
- Documenting budgets
- Outreach activities
- Outreach strategies
- Time management
- Problem solving
- Conflict resolution
- Coaching techniques
- Consultation techniques
- Training techniques
- Oral communication
- Written communication
- Fluent in English
- Fluent in Arabic
Volunteer Experience
Bow Valley College, 08/01/16, 01/01/20, President of the International Students Club, Coordinate all events hosted by the club for new and current students., Prepare the quarterly budget and submit to the international department officer., Prepare and deliver the presentation about the club's activities during new student orientation., MC at special events such as Alumni Reception, New Student Orientation and graduation.
Awards
- ISRAR. (Executive search and casting for T.V Show)
- King Khaled Foundation. (Social group)
- King Abdulaziz University. (Job fair)
- Bow Valley College TEDx Facilitator. (Program presenter)
Timeline
Assistant Manager Talent Operations
Gap Inc
04.2025 - Current
Assistant Manager - Talent Management
Bath & Body Works
07.2024 - 04.2025
People and Culture Leader
Gap
04.2021 - 05.2024
Sales Associate/ Merchandiser
Shoppers Drug Mart
06.2020 - 07.2021
Clients Specialist
Cash Money
05.2020 - 12.2021
Sales Associate/ Stylist
Club Monaco
05.2018 - 03.2020
Flight Crew Scheduler
Middle East Airlines (MEA)
11.2016 - 07.2017
HR Coordinator/Accountant
Souks HR
06.2014 - 08.2016
Business Administration Diploma -
Bow Valley College
Human Resources Management Diploma -
American University
Technical Baccalaureate - Business and Computer
CIS College