Mohamad Barakat
Calgary,Alberta
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
10
10
years of professional experience
Work History
People and Culture ASM
Gap
04.2021 - 03.2024
- Coached 78 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Interviewed, hired, and trained staff associates and equipped to comply with company policy and procedures
- Met or surpassed business target of $100k regularly through employees’ engagement and forward‐thinking planning
- Expedited serious issues to management toward prompt resolution
- Developed and maintained courteous and effective working relationships
- Applied effective time management techniques to meet tight deadlines
- Gained strong leadership skills by managing projects from start to finish
- Worked flexible hours across night, weekend, and holiday shifts
- Strengthened communication skills through regular interactions with others
- Exercised leadership capabilities by successfully motivating and inspiring others
- Cultivated interpersonal skills by building positive relationships with others
- Cross-trained and backed up other customer service managers
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Completed regular sales and operational store duties, not limited to cleaning, stocking, customer calls, counting inventory and store layout changes
- Completed store opening, closing duties and monthly company audits
Sales Associate/ Merchandiser
Shoppers Drug Mart
06.2020 - 09.2023
- Met and exceeded key performance objectives including monthly sales goals
- Displayed, arranged, priced, and rotated products in store
- Maintained store shelves by removing dated or damaged products
- Monitored store inventory based on sales and intake
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged with customers to build rapport and loyalty.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Client Specialist
Cash Money
05.2020 - 12.2021
- Ensured a positive and professional client service experience
- Managed client inquiries via phone, email, online, or in person
- Directed client complaints or complex queries to relevant departments in a timely manner
- Provided clients with technical assistance on products and services
- Expedited serious issues to management toward prompt resolution
- Coordinated client account compliance requirements, which includes fraud and money laundering prevention
- Helped build positive client relations by checking in regularly and following up on active processes
Sales Associate/ Stylist
Club Monaco
05.2018 - 03.2020
- Provided an outstanding customer experience, meeting the needs of our customers by providing solutions that best serves their services and products needs
- Met and exceeded key performance objectives including monthly sales goals
- Completed regular sales and operational store duties, not limited to cleaning, stocking, customer calls, counting inventory and store layout changes
- Completed store opening, closing duties and monthly company audits
- Participated in mandatory regular product and service training to develop knowledge and skills.
Flight Crew Scheduler
Middle East Airlines (MEA)
11.2016 - 07.2017
- Prepared and Distributed crew rosters in accordance with flight and duty limitations
- Maintained flight crew flight and duty time records
- Arranged crew duty travel and hotel accommodations as required
- Coordinated with Chief Pilot for the rostering of ground, aircraft or simulator training and checks
- Assigned scheduled, unscheduled and standby crew duties
- Planned simulator, flying and ground training programs
- Managed flight crew leave allocation, recruitment, training
- Improved crew scheduling efficiency by streamlining communication and implementing new software tools
HR Coordinator/Accountant
Souks HR
06.2014 - 08.2016
- Fostered a culture of performance management to maintained job retention strategies
- Analyzed department's training needs and reported Training Analysis progress to management
- Facilitated training sessions weekly including scheduling, invitations, evaluation feedback reports, material preparation and venue preparation
- Acted as a resource to management, providing advice on the selection and movement of staff
- Timely and accurate entry of data ensuring information is complete using an HR applicant tracking system known as COMPAS
Education
Diploma - Human Resource Management
Bow Valley College
Calgary, AB01.2021
Diploma - Human Resource Management
American University
Beirut, Lebanon05.2015
Technical Baccalaureate (Business and Computer) -
CIS College
Beirut, Lebanon06.2012
Skills
- Extensive Customer service skills
- Proficiency with computers and software applications
- Experienced in accurately documenting reports and detailed case notes
- Experience with outreach activities and strategies to reach people
- Time management, problem solving and troubleshooting skills
- Strong coaching, consultation & negotiating techniques
- Professional oral and written communication skills
- Fluent in English, Arabic
Awards
- ISRAR. (Executive search and casting for T.V Show)
- King Khaled Foundation. (Social group)
- King Abdulaziz University. (Job fair)
- Bow Valley College TEDx Facilitator. (Program presenter)
Volunteer Experience
Bow Valley College, President of the International Students Club, 08/2016, present, Coordinate all events hosted by the club for new and current students, Prepare the quarterly budget and submit to the international department officer, Prepare and deliver the presentation about the club's activities during new student orientation, MC at special events such as Alumni Reception, New Student Orientation and graduation
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
People and Culture ASM
Gap
04.2021 - 03.2024
Sales Associate/ Merchandiser
Shoppers Drug Mart
06.2020 - 09.2023
Client Specialist
Cash Money
05.2020 - 12.2021
Sales Associate/ Stylist
Club Monaco
05.2018 - 03.2020
Flight Crew Scheduler
Middle East Airlines (MEA)
11.2016 - 07.2017
HR Coordinator/Accountant
Souks HR
06.2014 - 08.2016
Diploma - Human Resource Management
Bow Valley College
Diploma - Human Resource Management
American University
Technical Baccalaureate (Business and Computer) -
CIS College