Summary
Overview
Work History
Education
Skills
Websites
Awards
Volunteer Experience
Languages
Timeline
Generic

Mohamad Barakat

Calgary,Alberta

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

10
10
years of professional experience

Work History

People and Culture ASM

Gap
04.2021 - 03.2024
  • Coached 78 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Interviewed, hired, and trained staff associates and equipped to comply with company policy and procedures
  • Met or surpassed business target of $100k regularly through employees’ engagement and forward‐thinking planning
  • Expedited serious issues to management toward prompt resolution
  • Developed and maintained courteous and effective working relationships
  • Applied effective time management techniques to meet tight deadlines
  • Gained strong leadership skills by managing projects from start to finish
  • Worked flexible hours across night, weekend, and holiday shifts
  • Strengthened communication skills through regular interactions with others
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Cultivated interpersonal skills by building positive relationships with others
  • Cross-trained and backed up other customer service managers
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Completed regular sales and operational store duties, not limited to cleaning, stocking, customer calls, counting inventory and store layout changes
  • Completed store opening, closing duties and monthly company audits

Sales Associate/ Merchandiser

Shoppers Drug Mart
06.2020 - 09.2023
  • Met and exceeded key performance objectives including monthly sales goals
  • Displayed, arranged, priced, and rotated products in store
  • Maintained store shelves by removing dated or damaged products
  • Monitored store inventory based on sales and intake
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged with customers to build rapport and loyalty.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Client Specialist

Cash Money
05.2020 - 12.2021
  • Ensured a positive and professional client service experience
  • Managed client inquiries via phone, email, online, or in person
  • Directed client complaints or complex queries to relevant departments in a timely manner
  • Provided clients with technical assistance on products and services
  • Expedited serious issues to management toward prompt resolution
  • Coordinated client account compliance requirements, which includes fraud and money laundering prevention
  • Helped build positive client relations by checking in regularly and following up on active processes

Sales Associate/ Stylist

Club Monaco
05.2018 - 03.2020
  • Provided an outstanding customer experience, meeting the needs of our customers by providing solutions that best serves their services and products needs
  • Met and exceeded key performance objectives including monthly sales goals
  • Completed regular sales and operational store duties, not limited to cleaning, stocking, customer calls, counting inventory and store layout changes
  • Completed store opening, closing duties and monthly company audits
  • Participated in mandatory regular product and service training to develop knowledge and skills.

Flight Crew Scheduler

Middle East Airlines (MEA)
11.2016 - 07.2017
  • Prepared and Distributed crew rosters in accordance with flight and duty limitations
  • Maintained flight crew flight and duty time records
  • Arranged crew duty travel and hotel accommodations as required
  • Coordinated with Chief Pilot for the rostering of ground, aircraft or simulator training and checks
  • Assigned scheduled, unscheduled and standby crew duties
  • Planned simulator, flying and ground training programs
  • Managed flight crew leave allocation, recruitment, training
  • Improved crew scheduling efficiency by streamlining communication and implementing new software tools

HR Coordinator/Accountant

Souks HR
06.2014 - 08.2016
  • Fostered a culture of performance management to maintained job retention strategies
  • Analyzed department's training needs and reported Training Analysis progress to management
  • Facilitated training sessions weekly including scheduling, invitations, evaluation feedback reports, material preparation and venue preparation
  • Acted as a resource to management, providing advice on the selection and movement of staff
  • Timely and accurate entry of data ensuring information is complete using an HR applicant tracking system known as COMPAS

Education

Diploma - Human Resource Management

Bow Valley College
Calgary, AB
01.2021

Diploma - Human Resource Management

American University
Beirut, Lebanon
05.2015

Technical Baccalaureate (Business and Computer) -

CIS College
Beirut, Lebanon
06.2012

Skills

  • Extensive Customer service skills
  • Proficiency with computers and software applications
  • Experienced in accurately documenting reports and detailed case notes
  • Experience with outreach activities and strategies to reach people
  • Time management, problem solving and troubleshooting skills
  • Strong coaching, consultation & negotiating techniques
  • Professional oral and written communication skills
  • Fluent in English, Arabic

Awards

  • ISRAR. (Executive search and casting for T.V Show)
  • King Khaled Foundation. (Social group)
  • King Abdulaziz University. (Job fair)
  • Bow Valley College TEDx Facilitator. (Program presenter)

Volunteer Experience

Bow Valley College, President of the International Students Club, 08/2016, present, Coordinate all events hosted by the club for new and current students, Prepare the quarterly budget and submit to the international department officer, Prepare and deliver the presentation about the club's activities during new student orientation, MC at special events such as Alumni Reception, New Student Orientation and graduation

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

People and Culture ASM

Gap
04.2021 - 03.2024

Sales Associate/ Merchandiser

Shoppers Drug Mart
06.2020 - 09.2023

Client Specialist

Cash Money
05.2020 - 12.2021

Sales Associate/ Stylist

Club Monaco
05.2018 - 03.2020

Flight Crew Scheduler

Middle East Airlines (MEA)
11.2016 - 07.2017

HR Coordinator/Accountant

Souks HR
06.2014 - 08.2016

Diploma - Human Resource Management

Bow Valley College

Diploma - Human Resource Management

American University

Technical Baccalaureate (Business and Computer) -

CIS College
Mohamad Barakat