Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
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Mohamad AlBezreh

Calgary,Alberta

Summary

Results-oriented professional with 17 years of expertise in account and order management. Demonstrated success in leading multimillion-dollar projects at Target, with a focus on customer success, operational efficiency, and strategic partnerships. Eager to leverage extensive experience to propel success in a dynamic, customer-centric environment.

Overview

17
17
years of professional experience

Work History

Orders & Customer Delivery Supervisor

Ooredoo
01.2018 - 09.2023
  • Resolved delivery issues, coordinated precise orders, proactively analyzed services and billing, engaged customers for satisfaction, monitored metrics for service refinement, and collaborated for growth opportunities.
  • Increased delivery efficiency by streamlining planning and prioritizing customer needs.
  • Enhanced customer satisfaction with timely communication and proactive issue resolution.
  • Coordinated cross-functional efforts with sales teams to exceed customer expectations through seamless order fulfillment processes.
  • Implemented continuous improvement initiatives that led to significant reductions in processing time for customer orders.

Strategic Account Manager

Ooredoo QSC
01.2012 - 12.2017
  • Fostered lasting client relationships, optimized workflows, exceeded expectations for growth, and conducted regular follow-ups for satisfaction and new opportunities
  • Enhanced client relationships by consistently delivering strategic insights and tailored solutions.
  • Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
  • Identified new business opportunities with existing clients, leading to increased revenue growth.
  • Collaborated cross-functionally to address client needs promptly and efficiently.
  • Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.

Retail Sales Manager

Starlink
06.2006 - 12.2011
  • Responsible for overseeing and managing the sales activities within a retail environment
  • Key responsibilities include developing sales strategies, managing a sales team and ensuring excellent customer service.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.

Education

Bachelor of Law -

05.2026

Skills

  • Account Management
  • Project Management
  • Quality Management
  • Operations Management
  • Business Strategy
  • Communication
  • Collaboration
  • Technical Skills
  • Interpersonal Skills
  • Problem-Solving
  • Critical Thinking
  • Attention to detail

Websites

Personal Information

Title: Business Sales and Customer Services

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Orders & Customer Delivery Supervisor

Ooredoo
01.2018 - 09.2023

Strategic Account Manager

Ooredoo QSC
01.2012 - 12.2017

Retail Sales Manager

Starlink
06.2006 - 12.2011

Bachelor of Law -

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Mohamad AlBezreh