Mohamaad Al-Ramlawi

• Researched and resolved barriers to successful system functionality, improving support and issue resolution.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
• Documented processes to streamline setup, customization and maintenance.
• Led technology roadmapping, conducting research, development and installation according to deployment specifications.
• The Manager to lead and manage the team to implement the OMS (Order Management System) with Wasfaty System in MOH PHCs and the Pharmacies in Saudi Arabia.
• Review and create the reports and dashboards on Metabase, Power BI.

• Investigated system issues and implemented resolutions to reduce downtime.
• Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
• Assessed business requirements to create focused solutions.
• Improved systems with addition of new features and infrastructure.
• The team leads to implement the VIDA Plus System in MOH hospitals in Saudi Arabia (Jizan region).
• Team Lead to deliver the system starting from training till Go Live and post-run support.
• SME and project lead consultant on reporting module for VIDA plus system.
• Team lead to deliver the new ER system at Dr. Suliman Al Habib Hospital in Riyadh and the Eastern region.
• Demonstrate Our VIDA plus system to different hospitals in and out of Saudi Arabia.
• Working on the VIDA (EHR & EMR) system as testing for all modules.
• Preparing and reviewing the user manuals made by my team.
• Preparing and reviewing the video tutorial made by my team.
• The team leads to implementing the VIDA System in MOH hospitals in Saudi Arabia.
• Give training for high management in MOH hospitals on VIDA System.
• Supervising Technical support after completing the operation phase.

• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Working with a team to develop YASASII Information System in HIS modules.
• Technical support for YASASII information system software.
• Generate access to the YASASII information system.
• Generate the roles of access to the YASASII system.
• Full responsibility for the security of the HIS System to set up and map the medical staff for all departments.
• Conduct meetings and workshops to capture the user’s requirements.
• Conduct training and on-job training for users.
• Considering the development of these projects from the user's suggestions, then I develop them accordingly.
• Manage day-to-day operational aspects of the projects and requirements.
• Troubleshooting.
• Supported all go-lives activities.

• Performed gap analysis to identify areas of improvement.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Explained complex, technology-related issues in basic, understandable terms to clients.
• Conduct training and on-job training for users.
• Instructor, in Saad Training Center, to train all new doctors and employees in SAAD hospital on the Saad information system.
• Technical support for Saad information system software.
• Technical support for Laboratory system from Phoenix company.
• Testing the new modules before uploading them on the live system.
• Working as a team leader for the help desk IT and giving

troubleshooting to the helpdesk support staff regarding how to receive the problems of software systems and how to deal with them.

• Coordinator of the training and implementation of Insurance systems from other Insurance companies.
• IT consultant for laboratory system responsible for giving access to the medical staff, development, technical support, and troubleshooting.