MOHAM MAD ANWARI
Missisauga,Ontario
Summary
Dedicated to accurately and ethically determining liability in insurance claims. Committed to avoiding litigation by ensuring fair settlements with claimants. Talented problem-solver with high levels of social competence and a passion for helping people in crisis.
Overview
11
11
years of professional experience
Work History
ORDER FULFILMENT SPECIALIST
CAESARSTONE CANADA
05.2022 - Current
- Receive and process orders from customers
- Assist customers with status or updates on existing orders
- Effectively manage customer expectations, ensuring that service and delivery exceeds expectations, providing timely and responsive follow-through for customers
- Performs follow-up activities on will calls, order clarification, internal order delays and other tasks as assigned, timely and consistently; documenting results, and follow-up actions; effectively coordinate/communicate with various internal departments to answer questions, provide clarification, or make changes to orders
- Accurately maintain project files & records for accurate record keeping and follow up.
GOODS OUTFLOW TEAM LEADER
IKEA
07.2021 - 05.2022
- Responsible for a team of over 60 coworkers whose main responsibility was to serve the e-commerce businesses of the store
- Supported with in store focus groups to support and improve stock accuracy
- Focused on deadlines to ensure no delay with any third party service providers
- Created, tested, and implemented innovative techniques to increase productivity among coworkers.
CUSTOMER CONVENIENCE TEAM LEADER
IKEA
12.2020 - 07.2021
- Store point of contact for third party vendor that owned the carts flow of the store
- Supported the logistics and services function in planning and operation of all curb-side and delivery businesses
- Responsible for daily planning and reassigning co-worker flow to meet customers and fulfill internal KPIs
- Ensuring all schedules, hours comparison reports and payroll are all completed within the deadline.
AFTER-SALES TEAM SUPPORT
IKEA
02.2020 - 12.2020
- Responsible for supporting managerial duties and supervising staff
- Efficiently assisting customers with all of Customer Relations related issues and trying to resolve the problem for the best of the customer and the company.
HOME DELIVERY CO-WORKER
IKEA
01.2019 - 02.2020
- Responsible for arranging delivery and assembly services
- Ensuring all correct products are on all orders before releasing the orders to customers.
SALES AND SELF SERVE COWORKER
IKEA
07.2015 - 01.2019
- Contributed to sales by handling customer concerns and effectively processing customer orders
- Obtained the salesman of the year award in 2015 & 2016
- Assisted the operations and replenishment teams in the re-imagination of the self-serve and full-serve warehouse planning for 1400 articles.
CUSTOMER CONVENIENCE COWORKER
IKEA
07.2014 - 07.2015
- Responsible for retrieving and replenishing the cart stocks
- Assisted customers in loading items onto their carts, transporting their carts, and assist in loading their vehicles
- Worked in an unpredictable environment, and developed the ability to adapt to issues as they arrived.
SECURITY SCREENER
CONTEMPORARY SECURITY CANADA
06.2015 - 08.2015
- Provided security screening for the Pan Am and Para Pan games
- Effectively flagged threats, and deescalated situations with safety always being top of mind.
SECURITY DETAIL
FORTRESS SECURITY
12.2012 - 03.2014
- Patrolled delegated areas hourly, with constant communication to other guards
- Acted as concierge when required.
Education
INTERDISCIPLINARY SOCIAL SCIENCES -
YORK UNIVERSITY
01.2016
INTERDISCIPLINARY SOCIAL SCIENCES -
YORK UNIVERSITY
01.2016
JOHN POLANYI COLLEGIATE INSTITUTE
01.2012
JOHN POLANYI COLLEGIATE INSTITUTE
01.2012
Skills
- Able to provide excellent customer service, while ensuring departmental KPI's
- Proficient in 2 Languages: English, Farsi Limited Proficiency Pashto, Hindi
- Possess a vast knowledge in the Microsoft office suite, as well as iWork applications
- Able to engage a team to deliver results
- Use a variety of methods to effectively communicate without error
- Possess the ability to deescalate high tension situations
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
ORDER FULFILMENT SPECIALIST
CAESARSTONE CANADA
05.2022 - Current
GOODS OUTFLOW TEAM LEADER
IKEA
07.2021 - 05.2022
CUSTOMER CONVENIENCE TEAM LEADER
IKEA
12.2020 - 07.2021
AFTER-SALES TEAM SUPPORT
IKEA
02.2020 - 12.2020
HOME DELIVERY CO-WORKER
IKEA
01.2019 - 02.2020
SALES AND SELF SERVE COWORKER
IKEA
07.2015 - 01.2019
SECURITY SCREENER
CONTEMPORARY SECURITY CANADA
06.2015 - 08.2015
CUSTOMER CONVENIENCE COWORKER
IKEA
07.2014 - 07.2015
SECURITY DETAIL
FORTRESS SECURITY
12.2012 - 03.2014
INTERDISCIPLINARY SOCIAL SCIENCES -
YORK UNIVERSITY
INTERDISCIPLINARY SOCIAL SCIENCES -
YORK UNIVERSITY
JOHN POLANYI COLLEGIATE INSTITUTE
JOHN POLANYI COLLEGIATE INSTITUTE
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