Mohak Patel
Summary
Customer Service Representative bringing top-notch skills in verbal and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Kitchen Supervisor
Hygate On Lexington
08.2023 - Current
- Supervised kitchen operations and staff, ensuring efficiency and adherence to quality standards.
- Trained and coached team members, enhancing performance and maintaining a professional service environment.
- Built strong relationships with residents and guests by addressing concerns promptly, ensuring satisfaction.
- Oversaw inventory management and ordering, balancing cost control with service excellence.
Cashier/Customer Service Representative
Dana Hospitality
09.2023 - 12.2024
- Processed transactions accurately while creating a welcoming and professional customer experience.
- Assisted customers with inquiries and concerns, demonstrating strong product knowledge and problem-solving skills.
- Promoted upselling opportunities and loyalty programs, supporting sales targets.
- Maintained a clean and organized checkout area, ensuring smooth front-end operations.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Front-End Associate
Real Canadian Superstore
07.2022 - 08.2023
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supported front-end operations by coordinating with team members to minimize wait times and improve customer flow.
- Consistently recognized for professionalism, attention to detail, and customer satisfaction.
Customer Representative/Concierge
Progressive Mercantile Cooperative Bank
05.2019 - 01.2021
- Evaluated account and service histories to identify trends, using data to mitigate future issues..
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exceeded sales targets by recommending products/services that met customer financial needs.
- Acted as a subject matter expert in product offerings, building long-term client relationships.
- Maintained accurate client records to support follow-ups, referrals, and repeat business.
- Resolved customer inquiries promptly, boosting retention and satisfaction.
Education
High School Diploma -
Fanshawe College
London, ON08-2023
Bachelor of Science - Computer And Information Systems
L.J. College of Management Studies
Ahmedabad,India09-2020
Skills
- Food plating and presentation
- Inventory controls
- Automotive Sales & Product Presentation
- Negotiation & Closing Techniques
- Customer Relationship Management (CRM)
- Financing & Application Process Guidance
- Strong Verbal and Written Communication
- Team Collaboration & Independent Problem-Solving
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- High volume dining
Languages
English
Timeline
Cashier/Customer Service Representative
Dana Hospitality
09.2023 - 12.2024
Kitchen Supervisor
Hygate On Lexington
08.2023 - Current
Cashier/Front-End Associate
Real Canadian Superstore
07.2022 - 08.2023
Customer Representative/Concierge
Progressive Mercantile Cooperative Bank
05.2019 - 01.2021
High School Diploma -
Fanshawe College
Bachelor of Science - Computer And Information Systems
L.J. College of Management Studies
Similar Profiles
Rishita TadaRishita Tada
Housekeeping and Laundry Attendant at The Hygate on LexingtonHousekeeping and Laundry Attendant at The Hygate on Lexington
Regan GregoryRegan Gregory
Registered Nurse at Lexington Medical Center - Lexington Urgent CareRegistered Nurse at Lexington Medical Center - Lexington Urgent Care
Edward DuersonEdward Duerson
Detective, Bureau of Justice, Bureau of Alcohol, Tobacco, Firearms and Explosives Task Force Officer- ATF Certified Explosive Specialist/ Louisville Field Division, Lexington Field Office/ Hazardous Devices Technician/ FAA Remote Pilot in Command at Lexington- Fayette Urban County Government, Lexington Police DepartmentDetective, Bureau of Justice, Bureau of Alcohol, Tobacco, Firearms and Explosives Task Force Officer- ATF Certified Explosive Specialist/ Louisville Field Division, Lexington Field Office/ Hazardous Devices Technician/ FAA Remote Pilot in Command at Lexington- Fayette Urban County Government, Lexington Police Department
Laura WaterhouseLaura Waterhouse
Kitchen supervisor at Dolce at Bingley Grammar SchoolKitchen supervisor at Dolce at Bingley Grammar School
Bibek AcharyaBibek Acharya
Kitchen Supervisor at The Lunar RougeKitchen Supervisor at The Lunar Rouge