Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
new simplicity hotel
Bamenda, Cameroon, CAMEROON
06.2019 - 08.2022
Greeted customers warmly and made them feel welcome.
Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
Handled incoming mail and faxes; distributed appropriately within the organization.
Responded to customer complaints and addressed issues promptly and professionally.
Updated computer systems with guest information accurately while maintaining confidentiality of data.
Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
Education
IT Administrator - Computer Engeneering
Saskatoon Bussiness College
Saskatoon
08-2025
Skills
Technical support
Database management
Basic math
Administrative skills
Office administration
Multitasking and prioritization
Attention to detail
Skilled in [software]
Telephone etiquette
Data confidentiality
Customer relationship management
Use of hotel management software (eg, Opera, Cloudbeds, or PMS systems)