Mofiyinfoluwa Peter Durotoye
Charlottetown,Canada
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Eleganza Hotels and Suites. Excelled in multitasking and organization, significantly enhancing customer satisfaction. Skilled in communication and technical support, adept at problem-solving and improving operational efficiency. Demonstrated ability to lead teams and manage complex transactions, driving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Eleganza Hotels and suites
Agidingbi, Lagos State
04.2023 - 11.2023
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took necessary message systems.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Retail Sales Associate
Shoprite Mall
Lekki, Lagos State
02.2020 - 02.2021
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Recommended, selected and located merchandise based on customer desires.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
Cash Sales Volunteer
Colonel Gray High School
Charlottetown, Canada
- Managed cash transactions efficiently during school fundraisers, events, or sales drives, ensuring accuracy in handling payments, and providing change.
- Maintained organized daily sales records, and contributed to balancing cash drawers at the end of shifts.
- Delivered excellent customer service to students, staff, and parents, fostering a positive and professional environment.
- Developed skills in multitasking and attention to detail by processing multiple transactions under time constraints.
Education
Bachelor of Science - Computer Science
University of Prince Edward Island
02.2025
High School -
Colonel Gray High School
Charlottetown, PE, Canada06.2024
Skills
- Communication
- Problem-Solving
- Critical Thinking
- Time Management
- Teamwork
- Attention to detail
- Conflict resolution
- Multitasking and organization
- Decision-making
- Data Confidentiality
- Problem-solving skills
- Technical support
- CPR and AED
References
Available on request
Certification
- CPR/AED
References
References available upon request.
Timeline
Front Desk Receptionist
Eleganza Hotels and suites
04.2023 - 11.2023
Retail Sales Associate
Shoprite Mall
02.2020 - 02.2021
Cash Sales Volunteer
Colonel Gray High School
- CPR/AED
Bachelor of Science - Computer Science
University of Prince Edward Island
High School -
Colonel Gray High School
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