Moesha Welcome Forbes
Mississauga,ON
Summary
Courteous Passenger Service Agent boasting 1 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation
08.2022 - Current
- Purple security RAIC obtain
- Getting passengers through check points and to terminals quickly and safely
- Completing pre-boarding checking procedures before passengers and flight board planes
- Assigned transport of special needs passengers including the disabled parents with infants senior citizens etc
- Managed log of unclaimed baggage
- Coordinated timely delivery of baggage with ground handlers
- Responsible for monitoring arrivals departures and making public announcements in that regard
- Comfortable wth lifting moderately heavy suitcases and packages.
Budtender
Dab Cannabis
08.2021 - 08.2022
- Acting as the face of the dispensary, greeting customers
- Facilitating the sale
- Educating customers about a variety of cannabis products, including flower, edibles, and concentrates
- Staying abreast of new products, strains, changes in laws, and industry trends in order to provide the highest level of service to customer
- Providing recommendations on cannabis products based on customer request
- Advising customers on proper safety measures to follow when consuming cannabis
- Verifying proper identification and paperwork from customers
- Assisting in various dispensary operations, including operating the cash register and maintaining hygienic conditions.
Assistant Manager
Miniso Canada
02.2020 - 05.2021
- Assist the General Manager as directed
- Hire, train, schedule and manage employees in daily tasks
- Develop good customer relationships and address customer service needs
- Manage purchasing, inventory, maintenance and other operational functions
- Develop strategies for better workplace efficiency and goal achievement
- Liaise between managers, customers and employees
- Serve as acting General Manager (GM) when GM is away.
Key Holder
Miniso Canada
12.2019 - 02.2021
- Arrive early to open & leave late to close
- Ensure store is clean and organized
- Operate the alarm system, including setting and disarming
- Ensure alarm system is in working order, troubleshoot and escalate issues as necessary
- Oversee the cleaning and delivery staff
- Identify problems with working conditions and share with management
- Assume management responsibilities in the absence of the Manager or Assistant Manager
- Assist staff during periods of high volume.
Sales Associate
Miniso Canada
09.2019 - 12.2019
- Welcome and greet customers as they enter the store
- Offer help and provide direct assistance to customers
- Provide in-depth product knowledge, including features, benefits, and overall value
- Answer customer questions and concerns
- Attend to unique and individual shopping needs of each customer
- Cross-sell and encourage beneficial product add-ons
- Upsell when appropriate; promote current sales, promotions, coupon deals, etc
- Explain store-member benefits and encourage customers to sign up
- Process purchases, returns, and exchanges
- Handle customer complaints in a calm and professional manner
- Report anything unusual or any major incidents to management.
Counter Server
SSP Canada
01.2018 - 09.2019
- Understand that our guest is our #1 priority
- Process orders and enter them accurately into the POS system
- Receive payment from the customer and process change
- Serve cold, frozen, and hot drinks as well as a wide variety of food items to guests
- Transfer supplies and equipment between storage and work areas
- Ensure that the work area is clean throughout the day
- Clean equipment and utensils, removes trash, sweep and mop work area, dust and clean
- Ability to remember, recite, and promote a variety of menu items
- Ability to understand basic POS operations
- Other duties as assigned.
Cashier
Potluck restaurant
06.2017 - 08.2017
- Handle cash transactions with customers using cash registers
- Scan goods and collect payments
- Issue receipts, refunds, change or tickets
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishments
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Bag, box or wrap packages
- Pleasantly deal with customers to ensure satisfaction.
Cashier
Canadian Tire
02.2016 - 01.2017
- Hands-on experience in accepting payments from customers and give change and receipts
- Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
- Thorough understanding of counting the money is in register at the beginning and end of shift
- Customer service- provide information about products and services, take orders, respond to customer complaints, and process returns.
Education
High School Diploma -
St. Marguerite D'Youville Secondary School
Brampton, ON 05.2001 -
Skills
Staff Training and Development
Personnel Scheduling
Staff Oversight
Computer Terminal Operations
Ticketing
Fares Calculations
Boarding Gate Procedures
Complaint Resolution
Restocking Inventory
Maintaining Security
Regulatory Compliance
Cash Register Operation
Customer Assistance
Additional Information
- Summary of Skills and Qualifications
- Excellent customer service skills
- Ability to work in a fast paced environment
- Accurately and efficiently complete financial transactions
- Ability to problem solve customer issues in a professional manner
- Proficient in excel, microsoft
- Excellent Organizational and time management skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Passenger Service Agent
Menzies Aviation
08.2022 - Current
Budtender
Dab Cannabis
08.2021 - 08.2022
Assistant Manager
Miniso Canada
02.2020 - 05.2021
Key Holder
Miniso Canada
12.2019 - 02.2021
Sales Associate
Miniso Canada
09.2019 - 12.2019
Counter Server
SSP Canada
01.2018 - 09.2019
Cashier
Potluck restaurant
06.2017 - 08.2017
Cashier
Canadian Tire
02.2016 - 01.2017
High School Diploma -
St. Marguerite D'Youville Secondary School
05.2001 -