Moesha Duke
Scarborough,ON
Summary
Punctual and honest customer service with solid background in most environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Food Basic
Scarbrough, ON
05.2022 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
Intern
Evas pheonix print shop
Toronto, ON
10.2021 - 04.2022
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Collaborated with team to optimize workflow and achieve objectives.
- Assisted with projects by applying strong analytical skills and studies.
Sales Associate
Canadian Tire
Toronto, ON
02.2021 - 10.2021
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Answered customer questions about sizing, accessories and merchandise care.
Education
Post Secondary Education Coordinator’s Program
Monsignor Fraser College - Norfinch Campus
Toronto, ON01.2018
High School
James Cardiinal Catholic High School
Toronto, ON06.2017
Skills
- Stocking and Replenishing
- Merchandise Packaging
- Price Identification
- Customer Service and Assistance
- Telephone Reception
- Educational Feedback
- Billing and Payment Processing
- Adaptable and Flexible
Timeline
Customer Service Cashier
Food Basic
05.2022 - Current
Intern
Evas pheonix print shop
10.2021 - 04.2022
Sales Associate
Canadian Tire
02.2021 - 10.2021
Post Secondary Education Coordinator’s Program
Monsignor Fraser College - Norfinch Campus
High School
James Cardiinal Catholic High School
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