Moesha Browne
Calgary,Canada
Summary
Customer service professional with a focus on problem-solving and team development, leveraging 8+ years of experience in diverse roles to enhance organizational efficiency and customer satisfaction. Demonstrates strong skills in communication, leadership, and time management, effectively resolving complex issues and optimizing workflows. Aims to apply expertise in security procedures and conflict resolution to contribute to team success and operational excellence.
Overview
8
8
years of professional experience
Work History
SUPERVISOR
Chick-fil-A
11.2024 - Current
SCREENING OFFICER
Garda World
10.2022 - 12.2023
- Welcoming passengers, following full SOPs, conducting full care and control, making sure each and every passenger get throughout the checkpoint safely, followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations, protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
- Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.
- Oversee daily operations, ensuring team efficiency and task completion.
- Enhance customer satisfaction by promptly resolving inquiries.
- Streamline workflows to boost team productivity and communication.
- Address customer concerns effectively, fostering positive experiences.
RESTAURANT MANAGER
The Keg
Toronto, Canada
03.2020 - 08.2022
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
MANAGER
Popeyes
02.2020 - 06.2021
- Store manager, operated cash register, collected payments and provided accurate change, completed daily recovery tasks to keep areas clean and neat for maximum productivity, wrapped items and bagged purchases properly to prevent merchandise breakage, maximized sales potential by preparing, storing, rotating, and merchandising products at point-of-sale, inventoried stock and placed new orders to keep supplies within optimal levels for expected demands, maintained professional store appearance by inspecting checkout areas and assisting team members in cleaning, trash removal and other actions.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Cross-trained existing employees to maximize team agility and performance.
FRONT DESK RECEPTIONIST
Clovdent Dentistry
07.2018 - 12.2019
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Completed data entry and filing to keep records updated for easy retrieval.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Greeting and checking in patients.
- Answering phone calls and responding to emails.
- Scheduling and confirming appointments.
- Maintaining patient records.
CASHIER/STORE ASSOCIATE
McDonald's
01.2017 - 05.2018
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy, counted cash, made change, and stored coupons to keep organized and balanced cash register drawer, monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment, stocked, replenished, and organized inventory to keep store merchandise fresh, handled cash, check, credit, and automatic debit card transactions with 100% accuracy also made bank deposits on behalf of the company.
Education
OSSD - information technology, Business studies, English
Birchmount Park Collegiate Institute
Toronto, ON06.2019
Skills
- Customer Service
- Leadership
- Communication
- Problem Solving
- Time Management
- Microsoft Office
- Operations Management
- Team Development
- Organization
- Conflict Resolution
- Security Procedures
- Cash Handling
Hobbies and Interests
- Athletic sports
- Dancing
Additional Information - Accomplishments
Achieved Result by completing Task with accuracy and efficiency.
Timeline
SUPERVISOR
Chick-fil-A
11.2024 - Current
SCREENING OFFICER
Garda World
10.2022 - 12.2023
RESTAURANT MANAGER
The Keg
03.2020 - 08.2022
MANAGER
Popeyes
02.2020 - 06.2021
FRONT DESK RECEPTIONIST
Clovdent Dentistry
07.2018 - 12.2019
CASHIER/STORE ASSOCIATE
McDonald's
01.2017 - 05.2018
OSSD - information technology, Business studies, English
Birchmount Park Collegiate Institute