Moesha Bess
Moncton,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Representative
Co-operators Insurance
03.2023 - 10.2024
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Calculated quotes and educated potential clients on insurance options.
- Upsold additional products and services after identifying customer needs and requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Negotiated favorable terms with carriers on behalf of clients, maximizing coverage while minimizing costs.
Banking Advisor
Royal Bank of Canada
10.2022 - 02.2023
- Perform basic to complex day to day banking transactions for over thirty clients daily
- Foster a climate of trust for clients’ security and privacy
- Advise clients on personal deposit account activities
- Offer certain credit solutions that afforded the bank a sale
- Ensured clients immediate needs were solved
- Provide proactive advice on hidden needs that emerged through active listening.
Office Assistant
West Indies Centre for Hotel and Tourism Management
09.2019 - 09.2020
- Executed record filing system to improve document organization and management
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Maintained staff directory and company policy handbook for human resources department
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Managed multiple projects simultaneously using organizational and analytical skills.
Sales Representative
Top Brandz Distributors
09.2017 - 05.2018
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
Bachelor of Science - Tourism Management
University of The West Indies (MONA CAMPUS)
Kingston, Jamaica11.2021
Associate of Arts - Humanities Law
The Bishops’ High
Georgetown, Guyana06.2018
High School Diploma -
St. Stanislaus College
Georgetown, Guyana11.2016
Skills
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Insurance sales expertise
- Continuous Learning Attitude
- Leads Prospecting
References
- Prof. Andrew Spencer, Jamaica, Professor & Deputy Executive Director at Mona School of Business and Management, UWI Mona, (876) 277-6447
- Mr. Kenneth Alleyne, Barbados, Engineer, UWI Cave Hill Development Department, (246) 243-5581
- Mrs. Cynthia Ituen, Canada, Licensed Insurance Representative & Contact Centre Trainer at Co-operators, (506) 232-3325
Awards
- Best All Rounded Student of St. Stanislaus College 2016
- Top Arts Performer of St. Stanislaus College 2016
- Outstanding Academic Performance 2016
- Award for Public Relations Officer 2018/2019 of Guyana Students Association at UWI
- Certificate of Participation Guyana School of Etiquette (Workshop)
- UWI Cave Hill, Faculty of Social Sciences Deans List for high GPA 2018-2020
- Certificate of Completion of Youth Innovation Courses 2017
Languages
English
Timeline
Licensed Insurance Representative
Co-operators Insurance
03.2023 - 10.2024
Banking Advisor
Royal Bank of Canada
10.2022 - 02.2023
Office Assistant
West Indies Centre for Hotel and Tourism Management
09.2019 - 09.2020
Sales Representative
Top Brandz Distributors
09.2017 - 05.2018
Associate of Arts - Humanities Law
The Bishops’ High
High School Diploma -
St. Stanislaus College
Bachelor of Science - Tourism Management
University of The West Indies (MONA CAMPUS)
Similar Profiles
Janea MallittJanea Mallitt
Administrative Assistant at Co-operators InsuranceAdministrative Assistant at Co-operators Insurance
Lola OyeyemiLola Oyeyemi
Senior Analyst, IT Risk and Security at Co-operators InsuranceSenior Analyst, IT Risk and Security at Co-operators Insurance
Gail FischerGail Fischer
Insurance Advisor at Co-operators InsuranceInsurance Advisor at Co-operators Insurance
Juliet UzokaJuliet Uzoka
Personal Support Worker/ Caregiver at Holy Family Home for the ElderlyPersonal Support Worker/ Caregiver at Holy Family Home for the Elderly
Mohit NehraMohit Nehra
Machine Operator at Molson Coors Brewing CompanyMachine Operator at Molson Coors Brewing Company