Moein Moradi
Sherbrooke
Summary
Proven Account Manager at Nayeb Restaurant, adept in customer relationship management and time management. Excelled in enhancing client satisfaction and retention through strategic market analysis and personalized solutions. Skilled in teamwork and leveraging client feedback for service improvement, significantly contributing to expanding the client base without exceeding a 55-word limit.
Overview
10
10
years of professional experience
Work History
Account Manager
Nayeb Restaurant
08.2020 - 12.2024
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
- Analyzed market trends to inform strategic recommendations for clients.
- Developed tailored solutions, enhancing client engagement and retention.
- good time management
- skills with computer and websites like, excel.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- constructive team work.
Computer Engineer and Metalorgy Engineer
Imen Explor Company
05.2017 - 03.2019
- Engineered microservices architecture utilizing Docker and Kubernetes, improving deployment efficiency for web applications.
- Conducted root cause analysis, preventing recurring issues and improving overall system health for IT infrastructure.
- Enhanced application performance utilizing Apache JMeter and New Relic, ensuring seamless user interactions for digital products.
- Debugged application errors utilizing Wireshark and Splunk, ensuring timely resolution for financial services platforms.
Shop Seller
Jeanswest Store
03.2015 - 04.2017
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Processed transactions efficiently, ensuring accurate pricing and payment handling.
Education
Master of Science - Computer Science
Bishop's University
Sherbrooke, None01-2027
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- time management
- polyglot
- Customer relationship management (CRM)
- Marketing
- sells managment
Languages
English
Full Professional
Persian
Native or Bilingual
Interests
- Creative Writing
- Enjoy participating in [activity] for overall physical and mental well-being
- Watching Movies and TV Shows
- swimmin
- Playing Sports
- I enjoy cooking for friends and family gatherings
- reading book
- Historical Exploration
- Documenting and sharing travel experiences
Timeline
Account Manager
Nayeb Restaurant
08.2020 - 12.2024
Computer Engineer and Metalorgy Engineer
Imen Explor Company
05.2017 - 03.2019
Shop Seller
Jeanswest Store
03.2015 - 04.2017
Master of Science - Computer Science
Bishop's University
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