Moe Aburaneh, CIP

Reporting to the Chapter Manager, and Head Office, I am part of a team responsible for administering licensing, and professional designation exams, including accommodations for students with accessibility needs. Accountable for upholding exam integrity, ensuring procedural compliance, and maintaining a secure, respectful testing environment in accordance with institutional policies, procedures, and industry standards.

Key Successes:

• Supervise CIP, RIBO, and other licensing exams in accordance with strict protocols.
• Secure, log, and handle confidential exam materials to maintain chain of custody, and audit compliance.
• Monitor test-taker behaviour to prevent misconduct and maintain a fair testing atmosphere.
• Implemented strategies for efficient exam setup and breakdown, optimizing time management during assessments.
• Liaise with Head Office and Chapter personnel to report incidents, resolve concerns, and operations.

Reporting to the licensed Paralegal and owner, I was part of a two-person team responsible for coordinating day-to-day legal tasks involving Landlord and Tenant Board applications, Small Claims Court matters, and other Ontario tribunal proceedings. The role demanded a strong grasp of procedural rules, legal documentation standards, and client service in a high-volume setting.

Key Successes:

• Successfully managed over 200 active claims per month, ensuring deadlines were met and documents were accurately filed.
• Maintained effective communication with clients, providing timely updates and addressing inquiries throughout the legal process.
• Assisted in case management and preparation, including legal research to identify relevant precedent decisions across multiple levels of court jurisdictions.
• Drafted, filed, and served legal documents in compliance with statutory timelines and procedural requirements (online and in-person).
• Provided comprehensive administrative support, including scheduling, managing calendars, and maintaining accurate records.

Selected to an 8-person Board of Directors for the Mohawk Students’ Association, representing over 20,000 students in high-level governance, disciplinary, and fiduciary matters. Responsible for decisions ranging from $500 to $10 million within an organization managing 8-figure financial balances. Volunteered for this leadership role while maintaining a full-time academic course load, a part-time job, and consistently achieving Dean’s List honours in all four semesters of the Paralegal program. Duties included reviewing and approving high-value budgets and capital expenditures at monthly board meetings, while working collaboratively with senior institutional leaders, Presidents, Deans, Directors, and other internal and external stakeholders to deliver service outcomes, and uphold institutional governance.

Key Successes:

• Spearheaded the creation of a draft proposal for the Liberal and various government agencies to achieve significant policy changes in student housing and food security.
• Consistently volunteered 30+ hours per month on a target of 15 hours, while maintaining a full-time course load, and earning Dean’s List honours across all four semesters.
• Played an integral role in the first-ever twelve-person Academic Integrity Committee and task force addressing technological shifts in AI and their impact on academic conduct.
• Successfully initiated, and sustained conversations with various stakeholders, including; Vice Presidents, Deans, Associate Deans, Directors, and or Managers, and government officials, leading to the development of a professional proposal that resulted in a $500k+ budget reallocation towards affordable housing and subsidized food initiatives.

Reporting to the Director and Manager of the National Claims Center, I was part of an eight-person team accountable for coordinating the day-to-day tasks related to insurance claims, legal claims, accident benefits, bodily injury, liability, boiler & machinery, and property damage claims. I ensured accuracy and efficiency while adhering to company policies and all legal statutes. I coordinated with internal departments and external vendors to facilitate the resolution of complex claims. I administered operations for 80+ individuals, including Directors, Managers, and SIU. In addition to my duties, I was entrusted with ordering all supplies for operations (~$250,000/month) and managing all incoming and outgoing mail operations for both remote and in-office employees.

Key Successes:

• Managed over 300 active files using structured case management software and triaged up to 20 new claims per day.
• Managed 300+ active files using structured case management software, and triaged various insurance and legal claims- ensuring accuracy, timely processing, documentation integrity, and compliance with statutory requirements.
• Issued payments to insureds, vendors, and regulated healthcare providers, including processing medical treatment payments through HCAI, while ensuring documentation accuracy, eligibility validation, and timely distribution in accordance with statutory and organizational protocols.
• Suggested and developed streamlined procedures that enhanced operational efficiency and reduced administrative costs.
• Accepted service of civil and legal claims on behalf of the organization, ensuring proper routing and documentation in accordance with legal procedures.
• Innovatively transformed claims processing by transitioning from paper faxes to email workflows, saving hundreds of thousands of dollars and significantly reducing time spent on manual handling.

As the Founder & COO, built a business by contracting with Rogers Wireless to hire and manage customer service agents working from home. Managed payroll, group benefits, scheduling, and accounting to ensure seamless operations. Sourced new clients and contractors, leveraging exceptional communication and negotiation skills to build a robust network.

Key Successes:

• Grew from zero dollars to nearly $60,000 per month, in less than twelve months, while being in full time school.
• Recruited, hired and trained a team of over 80 remotely based contractors, driving exceptional results and ensuring top-notch delivery of client KPIs and metrics.
• Consistently exceeded KPIs across the team, resulting in Arise promoting my VSC on their website.
• Trained all new agents for Rogers, and subsequently for other future contracts with Fortune 500 companies such as Sprint, TurboTax, and Celebrity Cruises. This training approach significantly reduced churn and improved agent performance.
• Successfully built client relationships with all stakeholders.
• After Arise abruptly lost its contract with Rogers, pivoted the business to focus on importing and exporting specialty PVC plastics, achieving a 350% increase in sales revenue and successfully keeping the business alive.

Started as a collection agent and quickly demonstrated an exceptional work ethic. Reported directly to the owner, Greg Mantsiki. Recognized for my sales talent by a former colleague from Cogeco, I was asked to focus on acquiring new clients for the agency.

Key Successes:

• Secured a major contract with Landmark, a prominent landlord in Ontario, which increased the agency's business by 350%.
• Managed client relationships with over 200+ clients, performed various administrative functions, and consistently achieved performance targets.
• Led collections strategy to reduce delinquency rates across diverse accounts.
• Mentored junior staff in effective negotiation and conflict resolution techniques.
• Managed high-value accounts, ensuring timely collections while maintaining customer relationships.

Rapidly promoted from Inside Sales Agent to Commercial Sales with demonstrated top sales out of the entire company.

Key Successes:

· Provided customized business solutions for diverse clients while providing highest levels of customer service.

· Worked with various departments, teams, regions and territories to create major accounts.

· Review operational records and reports to project sales and determine profitability.

· Represent company at trade association meetings to promote products.

Worked 20-30 hours per week while maintaining a full academic course-load.

Key Successes:

• Managed a team of up to 20 employees, providing coaching, training, and performance feedback to achieve operational excellence.
• Promoted to Supervisor after 18 months.