Modupe Soremekun
Surrey,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Ridge Consult Technology
03.2020 - 09.2023
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
Happy Feet Universal
03.2018 - 02.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Relationship Associate
Abundance Homes And Estates Limited
01.2014 - 12.2017
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Worked with evaluation and surveying departments to facilitate communication and deliver personalized solutions to customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed loyalty programs to reward and maintain customer retention.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in industry events and trade shows to promote products and services.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Managed confidential client information with the utmost discretion, adhering to all relevant data protection regulations and protocols
Education
Bachelor of Laws - Law
University of Lagos
Barrister At Law - Law
Law School
Post-Baccaleurate Diploma - Law Enforcement Studies
Justice Institute of British Columbia
New Westminster, BCSkills
- Database Management
- Report Writing
- Workflow Optimization
- Minute Taking
- Office Administration
- Legal Administrative Support
- Social Media Management
- Strategic Planning
- Proofreading
- Conflict Mediation
- Documentation and Recordkeeping
- Contract Agreement Preparation
Timeline
Administrative Assistant
Ridge Consult Technology
03.2020 - 09.2023
Customer Service Representative
Happy Feet Universal
03.2018 - 02.2020
Relationship Associate
Abundance Homes And Estates Limited
01.2014 - 12.2017
Bachelor of Laws - Law
University of Lagos
Barrister At Law - Law
Law School
Post-Baccaleurate Diploma - Law Enforcement Studies
Justice Institute of British Columbia
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