Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Modupe Adeola Agunbiade

Seattle,USA

Summary

Highly competent Senior Clinical Administrative Coordinator with substantial experience in managing clinical operations, coordinating patient services, and leading healthcare teams. Proven abilities in implementing efficient administrative systems to streamline processes, enhance patient satisfaction, and improve overall clinic performance. Strong skills in communication, problem-solving, and decision-making have contributed significantly to past roles. Notable for driving effective collaborations within multidisciplinary teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Clinical Administrative Coordinator

UNITED HEALTH CARE
Seattle, WA
01.2022 - Current
  • Drives complex care management for members. Manages continuum of care, coordinating patient care plans, consulting with providers, communicating with hospitals, clinics, and governmental departments to manage requests for services from members and/or providers.
  • Serve as the beta end user for process improvement initiatives. Participate in new contract/client implementations, providing feedback and recommendations to the leadership teams and influencing process definition.
  • Process incoming and outgoing referrals, prior authorizations. process intake, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Scheduling appointments for clinical specialties and preventative screenings.
  • Mastermind ways to improve the quality of patient care. Coordinate care management platform and communicate approved pertinent information with healthcare providers and/or care team while providing complete and accurate documentation for member records.
  • Assist with training and educational support for the team. Act as a preceptor and mentor to new colleagues during the initial training period. Serve as the first line of peer support for operational and procedural question resolution/inquiries from members and/or provider. Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review.
  • Oversee and monitor Calendar management for clinical staff. Complete needed reports to assist the Central Support Department. Coordinate other projects assigned and be an active part of the Business Support community.
  • Evaluated existing systems to identify deficiencies or opportunities for improvement.

Patient Access Representative

KAISER PERMANENTE
Seattle, WA
01.2020 - 01.2022
  • Serve as first point of contact to patients on behalf of Kaiser’s Consulting Nurse Service.
  • Respond to 60-70 customers each shift about diverse health needs; triage to provide exemplary care. Proactively adapt to changing guidelines stemming from pandemic.
  • Drive essential communication between customers and financial services via EPIC. Communicate cross-functionally to maintain workflow; set up coverage structures, enter data, work with coding on facility-specific issues.
  • Review accounts to ensure accurate billing. Move streamlines preparation for offsite billing services.
  • Recognized 4x for providing exemplary call quality and exceeding departmental standards. Diligently respond to customer needs while complying with all processes to facilitate compliance.
  • Selected to participate in pilot program seeking to reduce customer wait times. Tested new call routing program to boost efficiency, providing feedback on experience.

Patient Services Representative

THE POLYCLINIC
Seattle, WA
01.2020 - 01.2020
  • Filled temporary role in Allergy/Flu clinic scheduling and rescheduling patient appointments as well as collecting patient demographics and insurance & billing information.
  • Minimized call handling time without impacting care quality. Improved efficiency of data collection in collaboration with process improvement team.
  • Enhanced efficiency by adhering to all guidelines. Collaborated with internal and external providers to troubleshoot and resolve customer concerns; offered suggestions to enhance support.
  • Compiled daily reports on number of patients seen, services rendered.

Health Unit Coordinator, Postpartum Unit

SWEDISH HOSPITAL
Issaquah, WA
01.2019 - 01.2020
  • Guided data collection to ensure accurate medical records, provided clerical support to nurses assisting 80+ patients.
  • Maintained accurate medical records for postpartum unit patients to support clinical nursing staff. Facilitated compliance with state and federal regulations; performed patient admissions, transfers, and discharges.

Education

Master of Health Administration -

WEST COAST UNIVERSITY
Dallas, TX
01.2020

Bachelor of Arts -

OBAFEMI AWOLOWO UNIVERSITY
Ile Ife, Nigeria
01.2005

Skills

  • Business Operations
  • Customer Service
  • Customer Registration & Check-In
  • Appointment Scheduling
  • Calendar Management
  • Data Entry
  • Care coordination
  • Purchase Orders
  • Account Management
  • Billing
  • Records Management
  • Expense Management
  • New Hire Onboarding
  • Business Analysis
  • Cross-Functional Collaboration
  • Problem Solving
  • Critical Thinking
  • Relationship Building
  • Technical Expertise: Microsoft Word, Outlook, Excel & Windows
  • Team leadership

Certification

Certification: Lean Six Sigma Green Belt – Sept 2023

Life Insurance Producer May, 2025

Timeline

Senior Clinical Administrative Coordinator

UNITED HEALTH CARE
01.2022 - Current

Patient Access Representative

KAISER PERMANENTE
01.2020 - 01.2022

Patient Services Representative

THE POLYCLINIC
01.2020 - 01.2020

Health Unit Coordinator, Postpartum Unit

SWEDISH HOSPITAL
01.2019 - 01.2020

Master of Health Administration -

WEST COAST UNIVERSITY

Bachelor of Arts -

OBAFEMI AWOLOWO UNIVERSITY

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Modupe Adeola Agunbiade