Modou Sowe
Montreal,QC
Summary
Results-driven administrator with over 10 years in administration and capacity building, coupled with leadership experience in Aviation Security. Expertise in developing workforce health through strategic training and relationship building. Proven skills in networking, partnership cultivation, and identifying customer service needs to enhance organizational offerings.
Overview
1
1
Language
15
15
years of professional experience
Work History
Concierge /Front Desk Receptionist
Wiklar Real Estate Management Inc.
Montreal, QC
06.2024 - Current
- Managed incoming calls to provide information and support.
- Checking room reservations and preparing them for guests
- Tracking inventory supplies and reordering whenever necessary
- Organized logistics and coordinated details for large events, including weddings and conventions
- Inspecting rooms, hotel pools, and other areas to make sure that staff members keep them clean and presentable
- Checked rooms for cleanliness and readiness for incoming guests. to make sure that guests leave after a fire alarm or other emergency
- Participated in workshops and training programs to enhance customer service skills and knowledge
Customer Engagement Assistant
ContactPoint360 (Flair Airlines)
04.2023 - 06.2024
- Resolved passenger complaints from the Canadian Transportation Agency (CTA) and the Flair Executives by developing solutions in accordance with the Air Passenger Protection Regulations (APPR).
- Communicated with customers regarding causes of flight disruptions (delays, cancellations, baggage issues) and provided resolutions, compensations, or refunds based on regulations.
- Proofread documents before distribution to ensure the accuracy of the content.
- Assisted in organizational tasks by accurately entering data and effectively communicating with team members.
- Organize and maintain filing systems for documents and records.
- Achieve confidential materials securely following established procedures.
General Manager
Afro-Euro Airline Security Services (AEASS)
09.2019 - Current
- Created operational plans and executed organizational strategic goals.
- Converted corporate strategic decisions into actionable steps for successful execution.
- Develop and guide policy implementation and coordinate management activities.
- Report to board members on organizational performance as the appointed executor of the organization.
- Communicated with board members about organizational performance in the role of executor.
Senior Aviation Security Officer (Administration and Training Officer)
Gambia Civil Aviation Authority (GCAA)
02.2013 - 12.2022
- Oversaw the implementation of security standards and recommended practices at screening points, ensuring compliance with the National Civil Aviation Security Program (NCASP), ICAO Annex 17, and Security Manual (Doc 8973).
- Monitored passenger and luggage movement through security checkpoints to ensure orderly processing and led staff to promote a positive screening experience while upholding airport and airline safety.
- Capture and organize operational activities to ensure clarity. and management reports.
- Systematically organize and maintain filing systems for efficient retrieval. filing systems for documents and records for reference purposes.
- Secure confidential materials following established protocols and procedures. securely following established standard operating procedures.
Junior Secondary School Teacher
Ministry of Basic and Secondary Education (MOBSE)
07.2011 - 02.2013
- Developed and delivered lessons in General Science and Agriculture to equip Grade 9 students for the Senior Secondary entrance exams.
- Maintained records of students' performance and attendance, providing guidance and counseling during coaching sessions to support academic growth.
- Organized and facilitated extracurricular activities, enhancing student engagement and promoting teamwork.
Education
Bachelor's degree - Public Administration
University of The Gambia
Kanifing, The GambiaHigher Teachers' Certificate (HTC) - General Science and Agriculture
Gambia College - School of Education
Brikama, The GambiaWest African Secondary School Certificate - Commerce
Nusrat Senior Secondary School
Bundungka Kunda, KMSkills
- Customer Support and Assistance
- Event Coordination
- Staff management
- Calendaring and scheduling
- Guest Relations
- Inventory management
- Staff management
- Leadership and executive support
- Front Desk Operations
- Problem-solving
- Reservation Management
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 20% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 18 staff members.
- Achieved effective teams through communication and personnel growth initiatives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Interests
Active community development volunteer (servicing a cause greater than oneself, making the world a better place for all)
Timeline
Concierge /Front Desk Receptionist
Wiklar Real Estate Management Inc.
06.2024 - Current
Customer Engagement Assistant
ContactPoint360 (Flair Airlines)
04.2023 - 06.2024
General Manager
Afro-Euro Airline Security Services (AEASS)
09.2019 - Current
Senior Aviation Security Officer (Administration and Training Officer)
Gambia Civil Aviation Authority (GCAA)
02.2013 - 12.2022
Junior Secondary School Teacher
Ministry of Basic and Secondary Education (MOBSE)
07.2011 - 02.2013
Higher Teachers' Certificate (HTC) - General Science and Agriculture
Gambia College - School of Education
West African Secondary School Certificate - Commerce
Nusrat Senior Secondary School
Bachelor's degree - Public Administration
University of The Gambia
Websites, Portfolios, Profiles
- Https://www.mccaininstitute.org/programs/leadership-programs/mccain-global-leaders/ngl/modou-sowe/
- Linkedin.com/in/modou-sowe-523818b1
- Https://twitter.com/msowe_ms Username: @msowe_ms
- Https://www.facebook.com/modou.sowe85
Personal Information
- Date of Birth: 14 November 1985
- Nationality: Gambian
Profiles
- Date of Birth: 14 November 1985
- Nationality: Gambian
Training
- Character-driven leadership (McCain Institute for International Leadership – Arizona State University) 09/2018 – 08/2019
- ICAO National Instructor’s Course
- ICAO 123 Basic AVSEC
- AVSEC Supervisory Course
- ICAO Air Cargo and Mail Security Course
- ICAO Risk Management
- ICAO National Inspectors’ Course
- Air Passenger Profiling and Document Verification
- Threat Image Recognition Training (TIRT)
Websites, Portfolios, Profiles
- Https://www.mccaininstitute.org/programs/leadership-programs/mccain-global-leaders/ngl/modou-sowe/
- Linkedin.com/in/modou-sowe-523818b1
- Https://twitter.com/msowe_ms Username: @msowe_ms
- Https://www.facebook.com/modou.sowe85
Personal Information
- Date of Birth: 14 November 1985
- Nationality: Gambian
Profiles
- Date of Birth: 14 November 1985
- Nationality: Gambian
Training
- Character-driven leadership (McCain Institute for International Leadership – Arizona State University) 09/2018 – 08/2019
- ICAO National Instructor’s Course
- ICAO 123 Basic AVSEC
- AVSEC Supervisory Course
- ICAO Air Cargo and Mail Security Course
- ICAO Risk Management
- ICAO National Inspectors’ Course
- Air Passenger Profiling and Document Verification
- Threat Image Recognition Training (TIRT)
Websites, Portfolios, Profiles
- Https://www.mccaininstitute.org/programs/leadership-programs/mccain-global-leaders/ngl/modou-sowe/
- Linkedin.com/in/modou-sowe-523818b1
- Https://twitter.com/msowe_ms Username: @msowe_ms
- Https://www.facebook.com/modou.sowe85
Personal Information
- Date of Birth: 14 November 1985
- Nationality: Gambian