Hi, I’m
Modassir Halim
Mississauga,Canada
Summary
A highly accomplished and result driven professional with more than 20 years of varied experience in the aviation industry. Experienced in consistently fostering strong client relationships while adeptly managing start-ups and leading multi-billion-dollar company. An analytical and clear thinker with strong customer focus and high commercial orientation, seasoned and experienced in managing both large and small team have steered the cargo division of Emirates by making it the top cargo airline in North, East India & Karnataka thus covering major parts of India.
Overview
18
years of professional experience
Work History
FAARMSCanada
Head of Logistics and Supply Chain
12.2022 - Current
Job overview
- Responsible for customer support within the Logistics & Supply Chain department, overseeing daily operations and ensuring timely resolution of customer inquiries, issues, and concerns
- Acted as the primary point of contact for escalated customer inquiries and complex issues, collaborating with cross-functional teams to resolve issues promptly and satisfactorily
- Actively participated in cross-functional meetings and initiatives aimed at driving continuous improvement in logistics and supply chain operations while prioritizing customer satisfaction
- Orchestrated end-to-end shipment, storage, transportation, and delivery strategies.
EMIRATES AIRLINEIndia
Cargo Manager Karnataka
04.2015 - 12.2022
Job overview
- Thereafter relocated to Bangalore as Cargo Manager Karnataka with responsibility to turnaround the Southern region of India.
EMIRATES AIRLINEIndia
Cargo Manager North India
07.2009 - 03.2015
Job overview
- After establishing Emirates product in East India was relocated to New Delhi as Cargo Manager North India and was entrusted the responsibility to develop and grow Emirates in the Northern part of India.
EMIRATES AIRLINEIndia
Cargo Manager East India
03.2006 - 06.2009
Job overview
- Joined Emirates as Cargo Manager East India and was solely responsible for Kolkata station start-up
- Motivated and lead a new team in Kolkata to achieve business development & growth
- Implemented sales strategies and improved market intelligence to steer Emirates in becoming the number one cargo airline in East India.
- Client Management & Servicing, Managed a diverse portfolio of corporate clients, including freight forwarders, logistics companies, and manufacturers, to drive cargo sales and meet revenue targets., Developed and implemented strategic sales plans to identify new business opportunities, expand market share, and increase cargo bookings., Conducted regular business reviews with clients to assess performance, address concerns, and identify opportunities for growth., Oversaw contracts and nurtured strong relations with customers, vendors, partners, and stakeholders., Built strong relationships with key accounts, providing personalized service and tailored solutions to meet their shipping needs.
- Customer Service Excellence, Prioritized customer satisfaction utilizing CRM system Salesforce, to track customer interactions, manage inquiries, and streamline processes., Leveraged insights from CRM data to identify trends, track key performance indicators, and make informed decisions to enhance service delivery., Utilized Power BI & Target1 for data analysis, generating reports & insights for decision-making and process optimization.
- Operational Optimization & Cross-Functional Collaboration, Collaborated with industry partners like DIAL, AISATS to support neighboring Air Freight Stations (AFS) and enhance operational efficiency., Implemented bonded trucking routes to improve connectivity and streamline cargo handling process, resulting in increased operational efficiency and customer satisfaction., Collaborated with internal departments, including operations, pricing, and customer service, to ensure smooth handling of cargo shipments and timely resolution of issues., Initiated scheduled freighter operations in Delhi, generating an incremental revenue of INR 60 million., Achieved a historic milestone in Bangalore by uplifting 2000+ tons of cargo in a month, demonstrating operational excellence and capacity utilization., Set world records for cargo uplift on B777F and mini freighters, showcasing proficiency in managing high-volume and optimizing maximum efficiency.
- Training & Development, Successfully implemented Cargo Accounts Settlement System (CASS), converting 30 agents within six months and streamlining financial processes., Conducted comprehensive training sessions for cargo trade on e-freight benefits, leading to the execution of India's first e-AWB shipment and driving digital transformation.
Past Work History
- SINGAPORE AIRLINES, Sales & Operations Supervisor, India, 07/1999, 03/2006
- LUFTHANSA CARGO, Cargo Operations Officer, India, 11/1998, 06/1999
Education
Emirates Aviation College
MANAGEMENT DIPLOMA
01.2013
Calcutta University
BACHELOR OF COMMERCE
07.1995
Skills
- Client Profiling
- Proficient in CRM Salesforce & Power BI
- Interpersonal Ability
- Pricing
- Business Development
- Leadership
- Sales & Marketing
- Team Building
- Business Thinking
- Complex Problem Solving
- Coaching and Motivation
- Revenue Forecasting
- Training and Development
- Delivering
- Dangerous Goods Training
- Flight & Cargo Operations
- Logistics Analysis
- Data-driven decision-making
- Transportation Management
Training
- 07/2017, Cool Chain - The Unbreakable Link
- 10/2016, Dangerous Goods Handling
- 07/2017, AVSEC Awareness for Managers
- 06/2015, Improving Performance Through Business Planning
- 05/2014, Winning Accounts
- 06/2013, Business Presentation Skills
- 12/2012, Managing People
- 11/2012, Developing Field Sales Skills
- 05/2012, Developing Your Influence
- 01/2012, Leading Change
- 11/2011, Problem Solving & Decision Making
- 06/2011, Personal Effectiveness
- 04/2011, High Impact Leadership
- 10/2010, Business Objects
- 06/2008, Advance Sales for Profitable Growth
Languages
- English, First Language
- Hindi/Urdu, C2 Proficient
- Bengali, C2 Proficient
Timeline
Head of Logistics and Supply Chain
FAARMS
12.2022 - Current
Cargo Manager Karnataka
EMIRATES AIRLINE
04.2015 - 12.2022
Cargo Manager North India
EMIRATES AIRLINE
07.2009 - 03.2015
Cargo Manager East India
EMIRATES AIRLINE
03.2006 - 06.2009
Emirates Aviation College
MANAGEMENT DIPLOMA
Calcutta University
BACHELOR OF COMMERCE
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