Comfort Abe-Omopariola
Scarborough,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CONSENTRIX
01.2023 - Current
- Answered constant flow of customer calls over 50 daily with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
MTN Communications
04.2019 - 12.2022
- Educated customers about billing, payment processing and support policies and procedures
- Exhibited high energy and professionalism when dealing with clients and staff
- Actively listened to customers and managed over 50 customer calls per day while attending to their concerns quickly and escalated major issues to supervisor.
customer service representative
zenith bank plc
11.2016 - 03.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Business Management Post Graduate Certificate - Global Business Management
Centennial College
04.2024
MBA - business administrations
AHMADU BELLO UNIVERSITY
04.2016
Bachelor of Science - Accounting
University of Ilorin
Skills
- Cultural Awareness
- Stockroom Procedures
- Freight Operations
- Grammar
- Call Center Operations
- Customer Relationship Management
- Microsoft Word
- Professional Telephone Demeanor
- Administrative Support
- Senior Leadership Support
- Money Handling Abilities
- Team Development Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
CONSENTRIX
01.2023 - Current
Customer Service Representative
MTN Communications
04.2019 - 12.2022
customer service representative
zenith bank plc
11.2016 - 03.2019
Business Management Post Graduate Certificate - Global Business Management
Centennial College
MBA - business administrations
AHMADU BELLO UNIVERSITY
Bachelor of Science - Accounting
University of Ilorin
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