Summary
Overview
Work History
Education
Skills
Certification
Languages
Extracurricular Activities
Hobbies and Interests
References
Timeline
Generic

Mobin Khan

Ottawa,Ontario

Summary

To obtain a Full-Time Position in the Government, gain personal growth, and further my experience into a long term career.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Administrative Clerk

City of Ottawa - Garry J. Armstrong
Ottawa, Canada
03.2023 - Current
  • Greeted and signed in visitors to facilitate front office operations
  • Processed incoming mail and packages and placed envelopes in bins for employees
  • Created various reports such as staffing level reports where data set was involving the entire building over an annual period. Key points were delivered such as reports for overtime incurred, departments that suffered the most shortages, and the logging of all hours manual on a daily basis.
  • Update excel databases from financial documentation to vaccination documentation
  • Ensure accuracy of data in excel sheets, where correct balances are displayed, and accurate information is readily available for when an audit occurs.
  • Leveraged office tools and equipment to copy and distribute forms, reports and correspondence
  • Answered telephones, directed calls and took messages
  • Communicated with visitors, employees and vendors to answer questions and address complaints
  • Managed cash transactions, performed reconciliations, ensuring cash is balanced within excel documents
  • Staffing using telestaff, overseeing building staffing levels, accommodating staff while maintaining organizations objectives
  • Provide IT support for new hires
  • Trained staff members to perform work activities and use computer applications
  • Manage movement records and perform corresponding routines
  • Multitask admin work, Staff IT support, telephone duties, monitor visitors entering and exiting all without missing details
  • Update databases with new information, clearing old information, and reviewing to ensure information is accurate in the event an audit occurs.

Program Admin Clerk

City of Ottawa/Children Services
Ottawa, Ontario
01.2024 - 07.2024
  • Utilized computer software programs such as Microsoft Forms, Excel, and word to create reports, trackers, labels, forms.
  • Created multiple trackers and reports to provide updates and record keep department assets, client appeals, staff training, communications, staffing levels, and alternative work arrangements.
  • Performed data entry tasks to update client and employee records
  • Created meeting agenda's, minutes, and summaries
  • Organized all staff meetings from start to finish involving meetings invites, booking locations, resource management, financial management.
  • Engaged staff throughout the season hosting Bingo, creating and distributing valentines cards using forms
  • Usage of OCCMS software to create update notes on clients and run reports

Receptionist Clerk

City of Ottawa - Garry J. Armstrong
Ottawa, Canada
10.2018 - 03.2023
  • Answered and directed incoming calls using multi-line telephone system
  • Sorted incoming mail and directed to correct personnel each day
  • Scheduled and confirmed appointments
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Monitored Telestaff assuring adequate levels of staffing, accurate reports, maintaining a balance of keeping staff happy whilst meeting organizational objectives
  • Perform admissions, deaths, room transfers and other clerical work using various software such as Med-e-care, microsoft office, word, excel, and outlook
  • Handle tour bookings, providing information to inquiries related to the home without breaching confidentiality
  • Able to multitask and maintain professional attitude in all scenerios
  • Handle emergencies with ease and precision when they arise.

Housekeeping/Laundry Attendant

City of Ottawa - Garry J. Armstrong
Ottawa, Canada
08.2016 - 10.2018
  • Employed deep-cleaning techniques for areas in need of additional sanitation
  • Removed soiled linens and articles from rooms and delivered to laundry area
  • Inspected each room for cleanliness, utilizing checklist to meet company standards
  • Transported cart with cleaning supplies, amenities and linens to assigned resident rooms
  • Prioritized resident needs so that they have a safe and clean environment to live in
  • Worked together as a team to pick up slack when short staffed
  • Washed, labeled, and delivered new clothes to residents in a timely manner
  • Polished and sanitized floors, counters, bathtubs and window sills
  • Restocked supplies in washrooms and various areas, ensuring a small surplus in the event that particular area is short staffed for a day.

Crew Member

Mcdonalds
Ottawa, Canada
07.2015 - 12.2016
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
  • Served food quickly for positive guest experiences
  • Organized and restocked supplies to support operations and team productivity
  • Interacted pleasantly with guests to deliver quality customer service
  • Multitasked cooking and food assembly with no waste/delays
  • Work well in a team environment to ensure quality product and service for customers visiting
  • Developed great speed when multitasking while minimizing errors.

Education

Bachelor of Commerce Honours; Accounting: Business -

Sprott School of Business, At Carleton University
04.2021

Skills

  • Excel: Efficient with Excel proven through with University level experience completing courses at the University level
  • Administration: Experienced with City of Ottawa Long Term Care Home Administration for over 6 years
  • Troubleshooting: Very proficient with intune company portal, installations, troubleshooting
  • IT Systems: Facilitated and managed IT system changes to the entire building impacting over 100 staff members, from installation to training on software use
  • Teaching: Describe and explain information, provide tutorials, provide resources to enhance learning, easy to approach and viewed as the preferred personnel to teach, train, and support staff
  • Quick Learner: Able to learn new skills quickly and solve problems, use resources accordingly to solve problems
  • Resiliency: Resilient under pressure, able to maintain composure in various environments including emergencies Adapt to interruptions, changes in plans and repetition without losing composure and efficiency
  • Communication: Outstanding communication and listening skills, achieving client confidence Have successfully implemented brand new intune company software to the work environment with over 150 staff members including the successful installation and orientation with staff who have technological and language barriers Demonstrated patience, and support before and after system install Communicate with clients and visitors daily always having ensured the questions have been answered and proper direction in any scenario
  • Complete manual work as required
  • Workload Management: Task prioritizing, multitasking, completing work with punctuality
  • Microsoft Office: proficient in all Microsoft applications Use Microsoft office apps such as: Sharepoint, Outlook, Powerpoint, Excel, Word, with ease Able to use, navigate, and instruct on these apps
  • Extensive use on Telestaff software acting as staffing coordinator when they are absent managing staffing levels throughout the building of over 100 staff, payroll, and address individual staff related problems as they arise providing solutions
  • Portfolio Management: Managed over 170 trust funds of clients, administration funds, Handled Cash, performed reconciliations, order money and reconcile VISA's
  • Procurement and inventory management: Order supplies for the department, keep track of inventory and communicate ahead of time when items are running low to ensure a good flow of resources
  • Reporting: Ability to create detailed reports to display data accurately Manage databases with hundreds of data such as vaccination databases, caregiver listings, floor listings etc
  • Fluent use of E-Care software used to create profiles where data on clients is stored, reviewed and changed accordingly Software is used in collaboration with nurses to ensure accurate information is displayed about each client so that any questions pertaining to client can be answered timely based on the information

Certification

  • WHMIS Certified, 01/2015, Ottawa, Ontario
  • YOUCAN Peer Tutoring/Helping certificate, 01/2014, Ottawa, Ontario
  • Bronze Cross Lifesaving, 01/2012, Ottawa, Ontario
  • Standard First Aid and Cardiopulmonary Resuscitation (CPR) “C” with Bronze Cross swimming qualification, Ottawa, Ontario

Languages

Fluent in English and Bengali

Extracurricular Activities

National level Powerlifter for CPU Worked alongside a team to host a powerlifting event from the ground up involving equipment rentals, space rentals, volunteers, and delegating tasks as well as hands-on work during the event. Coached students in movement dynamics, mentality, and meet day shot calling and handling in powerlifting. Professional Kart racer AISA academy lapping graduate - perfect score Actively pursuing professional driver status Iracing multiple Division champion driving for Echelon Simsport Lead a team of drivers using tools such as excel for strategy/stint planning, communication systems like discord, and using it all to lead a team to victory in multiple events such as 24hrs of Le Mans (GTP category) and 24H of Daytona (GT3 category). Coaching students on racing go karts and the simulator, exercising a variety of communication tactics to allow the students the best opportunity for success. Working pit crew for ApexV2R during various rounds of Super Production Challenge in Canada. Demonstrated strong abilities to keep calm in high-pressure situations, work efficiently and maintain physical and mental stamina for many challenges that racing brings.

Hobbies and Interests

National level powerlifter, Fitness, Studying

References

Reference Available Upon Request

Timeline

Program Admin Clerk

City of Ottawa/Children Services
01.2024 - 07.2024

Program Administrative Clerk

City of Ottawa - Garry J. Armstrong
03.2023 - Current

Receptionist Clerk

City of Ottawa - Garry J. Armstrong
10.2018 - 03.2023

Housekeeping/Laundry Attendant

City of Ottawa - Garry J. Armstrong
08.2016 - 10.2018

Crew Member

Mcdonalds
07.2015 - 12.2016

Bachelor of Commerce Honours; Accounting: Business -

Sprott School of Business, At Carleton University

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Mobin Khan