Mobeen Chasib
Glendale
Summary
Skilled in customer service and problem-solving, I significantly enhanced customer satisfaction at every workplace I've worked at by resolving complex issues and fostering strong relationships. My data entry and team collaboration expertise led to improved service quality, demonstrating my ability to meet and exceed employer expectations.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Mobeen Chasib
04.2024 - 09.2024
Customer Service Supervisor
Mobeen Chasib
11.2022 - 04.2024
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Enhanced communication skills of team members, providing advanced training and workshops.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Created, prepared, and delivered reports to various departments.
Education
Bachelor of Science - Biology
Pasadena City College
Pasadena, CA07-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Hospitality services
- Front office management
- Sensitive information handling
- Complex Problem-solving
- Issue handling
- Decision-making
- Client communication
- Access control
- Call answering and routing
- Payment processing
- Greeting and seating clients
- Relationship building
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
Mobeen Chasib
04.2024 - 09.2024
Customer Service Supervisor
Mobeen Chasib
11.2022 - 04.2024
Bachelor of Science - Biology
Pasadena City College
Similar Profiles
Khadeeja IshaqKhadeeja Ishaq
After-School Tutor at Bibi MobeenAfter-School Tutor at Bibi Mobeen
Jennifer TedfordJennifer Tedford
Teacher at Peoria Unified School DistrictTeacher at Peoria Unified School District
Ashley EppingerAshley Eppinger
Customer Service Representative at Progressive LeasingCustomer Service Representative at Progressive Leasing