MOAZ WAHEED
Brampton,ON
Summary
As a Customer Service Representative, I am the primary point of contact for our customers, providing exceptional service and support. I am handling inquiries,resolve issues, and ensure customer satisfaction by demonstrating empathy, professionalism and a commitment to exceeding their expectations. I have excellent communication skills, problem-solving abilities, and a strong customer centric approach.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ECONOMY CAR RENTAL
Mississauga, Ontario
02.2024 - 12.2024
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Adapted communication style to meet needs of diverse customer base.
- Facilitated weekly team meetings to discuss customer service metrics and goals.
- Used various tools and resources to identify trend behaviors to improve individual and team performance.
- Maintained up-to-date knowledge of product offerings (eg: insurance, child seats, upgrades in vehicles) to provide accurate information to customers.
- Gathered and verified required customer information for tracking purposes.
- Upheld company policies while ensuring customer satisfaction in all interactions.
FRONT DESK AGENT
YORK CAR RENTAL
Etobicoke, Ontario
02.2023 - 01.2024
- Managed reservations, check-in and check-out procedures within car rental system.
- Answered phones, recorded messages, and resolve their queries.
- Participated in regular staff meetings to discuss operational challenges and suggest solutions.
- Trained new front desk agents, sharing knowledge and best practices to improve team performance.
- Provided local area information, recommendations, and directions to international customers as needed.
- Communicated effectively with other staff members to provide seamless customer service.
- Handled cash and credit transactions accurately, balancing cash drawers and generating financial reports.
- Satisfied customers needs with prompt, knowledgeable service.
Education
Bachelor of Science - Information And Communication Technology
UNIVERSITY OF GUJRAT
Sialkot10-2021
High School Diploma -
JINNAH BOYS GOVT COLLEGE
Sialkot08-2017
Skills
- Product knowledge
- Scheduling
- Estimating
- Billing procedures
- CRM system proficiency
- Multitasking Capability
- Problem-solving skills
- Sales techniques
- Call documentation
- Multitasking and prioritization
- Call center experience
- Teamwork and collaboration
- Excellent communication
- Data collection
- Active listening
- Negotiation skills
- Tracking complaints
- Inbound and outbound calling
Languages
English
Full Professional
Urdu
Native/ Bilingual
Arabic
Limited
Hindi
Full Professional
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
ECONOMY CAR RENTAL
02.2024 - 12.2024
FRONT DESK AGENT
YORK CAR RENTAL
02.2023 - 01.2024
Bachelor of Science - Information And Communication Technology
UNIVERSITY OF GUJRAT
High School Diploma -
JINNAH BOYS GOVT COLLEGE
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