Summary
Overview
Work History
Education
Skills
Websites
Timeline
Research Experience
Relevant Skills
Generic

Moaz Adam

Ottawa

Summary

Strategic leader with over 15 years of experience in technology adoption, customer strategy, and commercial growth within the telecom and SaaS sectors. Expertise in translating market and user insights into actionable implementation strategies that drive results. A strong foundation in educational practices supports a commitment to fostering collaborative environments and innovative teaching methods. Ready to leverage operational expertise and analytical skills to address critical challenges in AI governance and facilitate organizational digital transformation.

Overview

18
18
years of professional experience

Work History

Senior Customer Success Manager

NextLev Technologies
06.2021 - Current

● Led digital adoption initiatives for enterprise clients in SaaS, data security, and
compliance.
● Created adoption frameworks that improved product usage by 25% and reduced churn by 15%.
● Acted as liaison between technical teams and executives, surfacing concerns around AI transparency, trust, and accountability.
● Experience here directly influenced my research interest in responsible AI adoption
and governance frameworks.

Regional Sales Manager

STLTH
02.2018 - 05.2021

● Directed B2B growth initiatives across multiple markets.
● Supported adoption of digital engagement tools for distribution and customer
management.
● Built and maintained partnerships, contributing to expansion into new regional markets.

Strategic Account Manager

Zain Telecom
07.2007 - 10.2017

● Managed multi-million-dollar enterprise accounts, including national technology rollouts.
● Coordinated cross-functional teams to implement new platforms and services across
diverse organizations.
● Developed frameworks for compliance, risk management, and digital transformation in
large-scale projects.

Education

Master of Applied Business Analytics - Technology Innovation Management

Carleton University
Ottawa
02-2022

Bachelor of Science - Economics And Political Science

University of Khartoum
Khartoum, SDN
08-2005

Skills

  • Academic Research & Writing – Experienced in producing peer-reviewed work (eg, fAIr Card Deck on Responsible AI), literature reviews, and theory-to-practice frameworks
  • Data Analytics & Visualization – Skilled in SQL, Tableau, and Excel for data cleaning, exploratory analysis, and dashboard development
  • Responsible AI & Digital Governance – Research experience in AI ethics, speculative design, and governance playbooks for digital transformation
  • Organizational Change & Digital Transformation – 18 years leading large-scale digital initiatives across telecom, SaaS, and analytics
  • Customer & Stakeholder Engagement – Proven record of designing governance frameworks, facilitating workshops, and aligning multi-stakeholder teams
  • Project Management – PRINCE2® Foundation certified, with expertise in structured planning, implementation, and governance
  • Teaching & Facilitation – Designed and delivered workshops on AI adoption, digital transformation, and responsible technology use
  • Cross-functional Collaboration & Leadership – Strong track record of leading teams, integrating product feedback, and driving innovation across business and technical functions

Websites

Timeline

Senior Customer Success Manager

NextLev Technologies
06.2021 - Current

Regional Sales Manager

STLTH
02.2018 - 05.2021

Strategic Account Manager

Zain Telecom
07.2007 - 10.2017

Master of Applied Business Analytics - Technology Innovation Management

Carleton University

Bachelor of Science - Economics And Political Science

University of Khartoum

Research Experience

Research Assistant: Interpersonal Communication in Digital Environments, Boston University, (2021- Present)

  • Designed and distributed online surveys, achieving a 25% response rate from a targeted demographic of 1,000 participants.

Collaborator, “Cross-Cultural Communication in Multinational Teams, Emerson College, (2020 - 2021)

  • Analyzed 30 case studies of multinational corporations using NVivo software.

Research Intern, “Communication Ethics in Digital Age,” Boston University, (2019)

  • Examined the role of social media in shaping political discourse among young voters during national elections.

Relevant Skills

  • Research Design & Methods – Experienced in qualitative and quantitative research, including case studies, surveys, interviews, and speculative design methods, to explore organizational governance, AI ethics, and digital transformation.
  • Data Analytics & Interpretation – Skilled in applying tools such as Python, R, SQL, Excel, and Tableau for data cleaning, analysis, and visualization, with strong ability to generate actionable insights.
  • Responsible AI & Digital Governance – Proficient in developing and testing frameworks for AI adoption, accountability, and human–AI decision rights (e.g., co-developer of fAIr Card Deck for responsible AI).
  • Digital Platforms for Research & Engagement – Adept at using collaboration tools (social media analytics, Miro, video conferencing, and LMS platforms) for data collection, dissemination, and stakeholder engagement.
  • Knowledge Mobilization & Teaching – Skilled in translating complex research insights into practical outputs (governance playbooks, workshops, and training materials) for both academic and practitioner audiences.

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Moaz Adam