Moawiz Taimur
Delta,BC
Summary
Competent and goal-oriented leader with outstanding commitment in attaining growth and success for the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multilingual in English, Urdu, and Punjabi.
Overview
17
17
years of professional experience
Work History
Execution Excellence Manager
Nokia
Islamabad, ICT, Pakistan
01.2021 - 12.2021
- Spearhead end-to-end operations in Middle East and Africa to guarantee quality, performance and efficiency
- Reduced case handling average time from 30 days to 22 days in 2021 thus bringing improvement in cost efficiency and SLA performance
- Resolved problems, assisted in crisis management and took lead in management escalations
- Ensured that processes and procedures are in place and successfully carried out transition to new tools
- Acted as bridge between customers, project teams and technical support teams to address critical customer complaints
Software Services Operations Manager (Lower Gulf )
Nokia
Islamabad, ICT, Pakistan
01.2014 - 12.2020
- Led diverse team of twenty five engineers spread across different countries in Middle East
- Achieved 100% success rate for Service Level Agreement fulfillment
- Acted as Program Leader and Trainer to deploy Kepner-Tregeo Problem Resolution Methodology
- Actively involved in performance evaluation of team members and preparation of personal development plans
- Performed incident management and follow-up for root cause analysis
SSO Manager for Country Cluster
Nokia Siemens Networks
01.2008 - 12.2014
- Acted as interface towards customers to address management escalations and technical issues
- Handled test bed management and exceeded 80% utilization target
Network Integration Manager
Siemens
08.2005 - 12.2007
- Supported project integration management throughout project lifecycle and closed project with positive schedule variance
- Provided support to pre-sales by rendering input to BOQ
Education
Certificate in Quality And Process Management -
British Columbia Institute of Technology
Burnaby, BCMBA -
University of Southern Queensland
AustraliaMaster of Project Management -
University of Southern Queensland
AustraliaBachelor of Science in Electrical Engineering -
University of Engineering And Technology Lahore
Skills
- Operational Excellence
- Problem Resolution
- Contract Execution
- Trainer
- Leading Teams in Hybrid Working Environment
- Project Management
Timeline
Execution Excellence Manager
Nokia
01.2021 - 12.2021
Software Services Operations Manager (Lower Gulf )
Nokia
01.2014 - 12.2020
SSO Manager for Country Cluster
Nokia Siemens Networks
01.2008 - 12.2014
Network Integration Manager
Siemens
08.2005 - 12.2007
Certificate in Quality And Process Management -
British Columbia Institute of Technology
MBA -
University of Southern Queensland
Master of Project Management -
University of Southern Queensland
Bachelor of Science in Electrical Engineering -
University of Engineering And Technology Lahore
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