Moana Talavou

Santa Ana

Summary

As a Catalog Information Specialist, dedicated to ensuring the consistency and accuracy of all product content, including pricing, across various channels such as catalogs, online platforms, and retail stores. Collaborating closely with teams like Merchandising, Buying, Inventory Control, Product Development, Ecommerce, and Creative, verifying the accuracy of all information to guarantee a seamless customer experience. Meticulously reviewing all catalogs before they go to the printer and making any necessary changes to the copy if needed. Solid background in delivering exceptional customer support and solutions. Reputation for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease, consistently providing top-notch service that exceeds expectations.

Overview

years of professional experience

Work History

Catalog Standards

Bluestem Brands Inc.

12.2002 - 02.2025

Completed data entry tasks with a high degree of accuracy and efficiency
Compiled and reviewed data for precision before input in to Commercialware system, ensuring error-free reporting.
Identified and reported data entry errors to relevant departments, facilitating quick resolution
Managed workflow scheduling, data entry, and accuracy verification for large-scale data projects
Corrected errors proactively to prevent duplication and data degradation
Coded and processed applications into required electronic formats for seamless integration
Collaborated with supervisors and colleagues to expedite data processing and resolve discrepancies
Verified the accuracy of entered data to produce reliable reports and maintain data integrity
Organized, sorted, and validated input data against original documents to ensure correctness
Researched and corrected content and grammatical issues across diverse documents
Revised work to identify and rectify missed mistakes before finalizing assignments
Adhered to established guidelines to maintain quality and consistency in produced content

Administrative and Customer Service Specialist

Drapers And Damons

12.2002 - 02.2012

Performed administrative tasks, including copying, faxing, and reception work, with precision and efficiency
Reviewed and edited documents to ensure accuracy in language and adherence to style guidelines
Utilized standard printers' marks to indicate and correct errors in type, arrangement, and spelling
Routed proofs with corrections to authors, editors, or typesetters for timely revisions
Proofread, edited, and evaluated final copies to verify alignment with established guidelines
Demonstrated strong independence while effectively collaborating within team environments
Self-motivated with a strong sense of personal responsibility and accountability
Quickly learned and adapted to new situations and technologies
Provided support and guidance to team members, fostering a collaborative atmosphere
Handled customer inquiries and suggestions with professionalism and courtesy
Actively listened to customers, addressing concerns promptly and escalating significant issues to supervisors
Managed a high volume of customer calls with minimal wait times, ensuring prompt service
Maintained customer satisfaction through proactive strategies focused on resolving concerns
Responded to customer requests for products, services, and company information efficiently
Kept up-to-date with product and service changes to provide accurate information to customers
Responded positively to rapid changes, promoting a superior customer experience through empathy and swift problem resolution
Prioritized critical tasks and set achievable goals to monitor and measure progress effectively

Education

High School Diploma -

Santa Ana Valley

Santa Ana, CA

Skills

Service Excellence
Timely Issue Resolution
Product knowledge
Positive attitude
Problem solving
High-Quality Service Delivery

Conflict resolution
Organization and time management
Customer service
Friendly, positive attitude
Teamwork and collaboration

Accomplishments

Product Promotion - Up-sold products and motivated customers to upgrade current product purchases.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Assisted management with the training of new staff members.

Languages

Samoan

Native or Bilingual

Spanish

Limited Working

Timeline