Moah Pak
Los Angeles
Summary
At Brentwood Country Club Los Angeles, CA, I excelled as an Assistant Golf Professional specializing supporting golf operations. I have a strong focus on teamwork and achieving targets. I am highly strong in customer service understanding of members relations and operational efficiency, contributing to positive club environment. I am organized and dependable candidate successful at managing priorities with positive attitude. I'm very hardworking and passionate job seeker.
I have the knowledge to teach as an instructor. I played competitively for 18 years. I played junior golf (SCPGA/AJGA/JUNIOR TOUR/TOYOTA TOUR CUP). I played as an amateur for couple years until I turned pro. I played on the Symetra Tour 7 to 8 years.
Overview
10
10
years of professional experience
Work History
Assistant Golf Professional, LPGA Class A
Brentwood Country Club Los Angeles, CA
05.2020 - Current
- Facilitated smooth club operations by managing daily activities and coordinating events.
- Assisted members and guests with tee time reservations, enhancing customer service experience.
- Conducted golf lessons and clinics to improve players' skills and engagement.
- Improved course readiness by overseeing maintenance tasks and coordinating with grounds staff.
- Provided support for tournaments by organizing logistics and ensuring seamless execution.
- Coordinated junior golf programs to foster youth engagement and skill development.
- Resolved member and guest concerns to maintain high levels of satisfaction.
- Trained new staff members in customer service protocols and club policies.
- Maintained accurate records of member activities and preferences for personalized service.
- Assisted in the development of club newsletters to inform members of upcoming events.
- Fostered a welcoming atmosphere, greeting members and guests with enthusiasm and professionalism.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
- Improved member satisfaction by organizing golf events and tournaments.
- Coordinated tee times for members and guests, enhancing scheduling efficiency.
Sales Associate
Roger Dunn Golf Shop
11.2014 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Burbank High School
Burbank, CA06-2002
Skills
- Golf instruction
- Customer engagement
- Lesson planning
- Member relations
- Communication skills
- Cash handling
- Service orientation
- Staff supervision
- Professionalism
- Pace of play monitoring
- Junior golf development
- POS systems proficiency
- Teamwork
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Coaching experience
- Positive reinforcement
- Microsoft office
- Team building
- Pro shop sales
- Golf tournament setup
- Public relations
- Course management
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Golf Professional, LPGA Class A
Brentwood Country Club Los Angeles, CA
05.2020 - Current
Sales Associate
Roger Dunn Golf Shop
11.2014 - 11.2017
High School Diploma -
Burbank High School
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