Moaed Abdel Wahab
Vancouver,BC
Summary
Driven and goal-oriented professional with a strong background in customer support and CRM software, demonstrated during my tenure at Nike. Excelled in enhancing seller satisfaction through effective dispute resolution and support, showcasing my teamwork and problem-solving skills. Proven track record of improving processes, with a focus on achieving tangible results and fostering positive relationships.
Overview
1
1
year of professional experience
Work History
Seller Support Associate
Nike
Jordan
04.2022 - 09.2023
- Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Assisted sellers with platform requirements for renewals and upgrades.
Education
Hospitality
Jordanian University
Amman06.2021
Skills
- Goal oriented
- CRM software
- Email management
- Teamwork
- Friendly and helpful
Languages
English
Professional Working
Timeline
Seller Support Associate
Nike
04.2022 - 09.2023
Hospitality
Jordanian University