Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Moaed Abdelrahaman

Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security officer

Empire
11.2022 - 08.2023
  • Patrolled and monitored assigned areas by foot and vehicle to prevent and detect security threats
  • Removed multiple trespassers from premises and maintained alert for any suspicious activity
  • Controlling access to buildings or other secured areas
  • Responding to emergency situations and calling for backup when necessary
  • Writing detailed incident reports and keeping accurate logs
  • Liaising with law enforcement and emergency services when required
  • Providing excellent customer service and assisting visitors with directions or information
  • Enforcing company policies and procedures, including those related to safety and security.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Conducted regular patrols of key areas to spot and control security concerns.

Manager

Red Sea Fashion
03.2020 - 07.2023
  • Effectively managed all areas of business including operations, merchandising, loss prevention and customer satisfaction
  • Efficiently tracked sales and merchandise at the end of every shift while cross referencing excel sheets with internal database for accuracy and updated discrepancies
  • Knowledgeable on all products and demonstrated equipment in order to sell products
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Produce Associate

Nofrills
09.2019 - 12.2019
  • Arranged, stacked and efficiently ensured all product displays stay full
  • Assisted over 50 customers per day and ensured customers are satisfied with fresh new products
  • Effectively able to diffuse situations before problems arise
  • Handled products and equipment in accordance with safety and sanitation guideline

Preweigh Operator

Estee Lauder
09.2018 - 07.2019
  • Ensured the quality of the end products
  • Completed tasks quickly and precisely
  • Thorough understanding of sorting, stacking, and packing materials and products
  • Excellent decision-making skills, and the ability to recognize small problems before a major setback
  • Able to work repetitive tasks quickly and for long periods at a time

Phone Interviewer

Access Research
12.2017 - 03.2018
  • Professionally interviewed countless individuals over the phone
  • Typed down responses from interviewees in an efficient and timely manner
  • Used proficient communication skills to conduct surveys
  • Kept interviewees on the line with kind and professional manners

Education

Diploma - Computer Science

Seneca College
Toronto Ontario
04.2026

Skills

  • Strong computer skills; Proficiency in
  • MS Office applications (Word, Excel, PowerPoint, Outlook)
  • Strong organizational skills developed through several years of retail and customer service experience
  • Ability to communicate with clients from diverse background,
  • Emergency Management
  • Crisis Intervention Training
  • Customer Account Management
  • Quality Control Policies
  • Customer Relations

Certification

● Completed security license training

● Emergency First Aid, CPR-C & AED certified

● Individual security license

Timeline

Security officer

Empire
11.2022 - 08.2023

Manager

Red Sea Fashion
03.2020 - 07.2023

Produce Associate

Nofrills
09.2019 - 12.2019

Preweigh Operator

Estee Lauder
09.2018 - 07.2019

Phone Interviewer

Access Research
12.2017 - 03.2018

Diploma - Computer Science

Seneca College

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Moaed Abdelrahaman