Mo Sharbin

• Delivered exceptional guest experiences at three high-volume locations (English Bay, Yaletown, Brentwood), excelling in various roles including server, bartender, lead porter, and lead expeditor.
• Recognized as the top-rated server at both English Bay and Brentwood locations based on guest feedback, sales metrics, and management evaluation.
• Consistently exceeded sales targets through effective upselling strategies, product knowledge, and customer engagement.
• Selected as Peak Performer on three separate occasions, an award recognizing excellence in service, leadership, and reliability.
• Trained and guided new team members, reinforcing brand standards and improving onboarding efficiency.
• Mastered POS systems for order processing, billing accuracy, and payment handling in fast-paced shifts.
• Collaborated across departments to streamline operations, manage guest flow, and maintain high team morale under pressure.
• Demonstrated adaptability and professionalism by stepping into leadership roles during peak hours, ensuring smooth service execution.

• Engaged with customers to assess needs and provide tailored product recommendations, driving high customer satisfaction and repeat business.
• Consistently surpassed daily and weekly sales targets through personalized upselling techniques and strong product knowledge.
• Managed financial transactions and refunds with accuracy, adhering to corporate cash-handling procedures and minimizing errors.
• Handled returns, exchanges, and customer service issues efficiently while maintaining a professional and composed demeanor.
• Maintained visual merchandising standards by organizing displays and stock to enhance store appeal and increase product visibility.
• Supported team initiatives during promotions and product launches, contributing to seamless operations during peak periods.
• Built rapport with diverse customer groups and collaborated with colleagues to ensure a welcoming and efficient retail environment.

(Family-Owned Franchise)

• Oversaw daily operations, supervised junior staff, and supported store leadership to ensure smooth workflow and customer satisfaction.
• Trained and onboarded new employees, setting expectations on service standards, cleanliness, and product knowledge.
• Operated commercial machines and mastered preparation of a wide variety of beverages and food items.
• Maintained inventory levels and contributed to ordering decisions to reduce waste and meet demand.
• Handled POS transactions, processed payments, and resolved customer issues including refunds and complaints.
• Upheld high standards in store organization, cleanliness, and presentation.
• Gained hands-on experience in small business operations, customer service, and staff management in a high-paced environment.